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Noibu: Customer Success Manager


This is a Full-time position in Ottawa, ON posted July 12, 2021.

Customer Success Manager Noibu is a fast growing ecommerce software company.

Our mission is to help ecommerce leaders increase their web sales by offering exceptional web experiences.

We help ecommerce teams deliver an outstanding customer experience by helping them detect, manage and resolve critical errors on their online store.

We work with pretty cool brands from all over the world such as Guess, Avon, Champion and many more.

We like to get things done and have fun while doing it.

Noibu is looking for a Customer Success Manager to join our growing team as we enter a new phase of expansion.

As a Customer Success Manager, you will be responsible for transforming Noibu’s customers into product champions.

This is done by ensuring a successful onboarding period, guiding and assisting in adoption of the platform, and guiding customers towards getting the most value from their use of Noibu.

What you’ll be doing: Deliver value and customer success through all stages of the customer lifecycle, from onboarding through growth and renewal.

Proactively engage customers to support and drive adoption and usage of our platform, Perform monthly/quarterly ROI meetings with customers.

Be a thought leader for your customers, proactively raising solutions and concerns before it becomes an escalation.

Influence internal and external cross-functional stakeholders, including executives, to achieve win-win solutions for Noibu and your customers.

Responsible for a renewal quota and conducting business reviews, monitoring customer health, managing escalations, and achieving KPIs.

Problem solve issues for your portfolio, whether that requires bringing in a technical expert or developing a workaround to find win-win solutions.

Partner with internal teams (sales, product, engineering) to manage the overall success of the merchant.

You should have: Prior experience in account management or customer success, managing complex, strategic relationships with high visibility.

A consulting mindset, with critical thinking and creative problem-solving skills, as well as the ability to apply theoretical concepts and best practices to solve customer experience, process and methodology problems.

Ownership mentality; ability to manage projects end to end with little oversight.

Excellent communication skills, you are comfortable working with and supporting stakeholders at all levels of the organization.

High emotional intelligence you enjoy building relationships, you value collaboration, and have a good sense for others motivations.

Experience in ecommerce or a high growth startup is a huge plus!

What’s in it for you?

Core to our mission is our people.

We strive to give back to our employees as much as they give to us.

We believe in compensating our employees well for the amazing work they do.

But we also like to give back to our team every chance we get.

Some of the perks of being on team Noibu include: Competitive salaries and employee stock option plan Unlimited vacation, summer bonus days, and winter holiday shutdown Health, wellness, and dental benefits from day 1 Accessible team socials Healthy food and snacks Work from home options (even when there isn’t a pandemic) Endless learning opportunities and growth The best tech Is your experience close to what we’ve described but maybe you feel you’re missing a few of the requirements?

We encourage you to apply anyway.

We look for people with exceptional potential, and we know this can take many forms.

We believe the highest performing teams include people with diverse backgrounds, perspectives, and life experiences.

At Noibu, we are committed to building and fostering an environment where our employees feel included, valued, supported, and heard.

We strongly encourage applications from Indigenous people, racialized people, people with disabilities, people from gender and sexually diverse communities and/or people with intersectional identities.

If you require any accommodations, please notify us and we will ensure you can participate fully and equally during the recruitment and selection process.