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Mountain Warehouse: Assistant Manager

Mountain Warehouse

This is a Full-time position in Ottawa, ON posted July 11, 2021.

Who are we?

At 350+ stores globally and nearly 3000 employees we are a leading outdoor retailer forom the UK, with an always-evolving attitude.We have grown to over 50 stores in North America.

You can find out about our fantastic own-brand products, as well as our newly launched brands, such as Animal, at www.Mountainwarehouse.Com.Check out our “Inside the Outdoors” section, where you can explore the outdoors, find expert advice on how to choose your ski pants or top tips for dog owners, and learn about some of our charity ventures.

International we have stores in Europe across Poland, Germany and Austria, with the latest adventure being in New Zealand!

Neon Sheep.

Did you know we had a sister brand?

We opened in 2017 and now have over 20 bleating marvellous stores across the UK.Our teams are really important to us; we could not grow stores at this rate without the people on the salesfloor who love customer service; the ones that took their first leading roles with us and are Supervisors, those who wanted their own stores and have had an opportunity to become Store Managers, and those who grew up from the floor into fully-fledged District Managers.

We have many success stories of those who have joined us and been promoted, or just love being part of the team.

There are plenty of opportunities at Mountain Warehouse.

Did you need more?A generous staff discount, a fun and friendly environment…Retail requires passion and a love for customer service and getting great results; enjoying what you do iskey!Come andjoin us, inside the outdoors at Tanger Outlets, Ottawa.Position Title:Assistant Store ManagerFunctions:Sales and Customer Service, responsible for staff whilst on dutyReports to:Store ManagerOverall Job Responsibilities: The Assistant Store Manager is responsible for; maximizing the selling opportunities and daily sales results to ensure profitability of the store, day to day operations and leadership of the team, ensuring company policy and procedures are adhered to and overall staff training and development.Job Responsibility including but not limited to:Customer Service:To provide exceptional customer service through both direct and indirect selling techniques, according to Mountain Warehouse standards and expectations.To understand and accomplish the Non-negotiables in; operations, service, sales with a commitment to the 7 steps of selling, for the demands of the business on the selling floor, fitting room, cash point and stockroom replenishment.Staff Development:Assist the Store Manager with training and development of the staff, building individual skill sets and product knowledge to build competency in the team’s ability to carry out daily tasks, operations and enhance the customer experience.Organize and delegate daily tasks to all staff, prioritize responsibilities and keep a regular follow up and overview of tasks to completion in agreement with the Store ManagerAssist in recruitment, onboarding and succession planning of the team in accordance with the Store ManagerEnsure compliancy of company policy and procedures of staff uniform, overall motivation, and disciplinary action when required.Commerciality: Maintain a full overview of the store to maximize selling opportunities through combined operational, commercial and visual focus to achieve stores highest profitability levels.Set up of promotions, displays, windows and signage as per company directives and standards, ensuring team is up to date on all active and current promotions.Maintain visual standards as per the company expectations, upkeep on overall product presentation and replenishment.

Job Knowledge and Operations:Managementof staff in all matters regarding; cash handling, till systems, customer transactions and till procedures.Authorize exchanges and refunds, authorize staff purchases, all till procedures, opening till procedure and set up, end of day transaction and cash balancing.Completion of daily paperwork, delivery confirmation, and shortage reports.Scheduling as needed in accordance to budgets, sales targets and other resources to maximize the stores profitability.Managers actively work with garments on a daily basis, including shipment processing, stocking, replenishment, displays, merchandising all to the Mountain Warehouse visual guidelines to maximize selling opportunities, monitoring for stock management and inventory control.Operate cash point and handle all required transactions, address and handle all customer questions or concerns, ensuring transaction accuracy and issuing receipts.Shipment delivery: unpacking merchandise, hang, size cube and price all merchandise where necessary ready for visual placement on the selling floor within a 24 hour time period.Maintaining key visual standards on the sales floor and stockroom including, stock levels, cleanliness and general housekeeping throughout the day.Will be responsible for overall store function and operations in the absence of the Store Manager.Cost Control:Assist the Store Manager in overall sales, budgets, cost control, comparison sales to last year, analyze sales to target and review future sales trends to maximize stores profitability.Record keeping of daily sales, IPC and ATVStores banking/cash control, ensuring staff follow proper procedures in sales, banking and transaction procedures.EfficiencyTo ensure daily checks on price changes, reductions, transfers and daily cash register routines.Keeping a steady and fast pace, to ensure customer are welcomed and needs are met, completion of stock, replenishment and sales floor visual standards.

SalesIn absence of the Store Manager, ensuring team is aware of daily sales targets and how to maximize sales.Willingness to offer additional goods and services in order to ensure customer is fully aware of the range of products and to increase both sale value and store/individual targets.Ensure proper all transactions at the cash point are accurate, packaged correctly and always thank the customer for their purchase.

Team Player To maintain a working atmosphere, where you work effectively and efficiently with fellow team members to ensure the selling floor, cash point, fitting rooms and stockroom are clean and well maintained to Mountain Warehouse’s standards.To train and develop the sales associates and new employees.

Company Policies and Procedures: Utilize established Mountain Warehouse policies and procedures to assist in loss prevention for the store and partner with the Store Manager where required.Read to and understand company handbook and policies.Adhere to all company Health and Safety rules and regulations and to report any security or Health and Safety concerns to HR (includes monthly H& S inspections to guarantee employee and customer safety)Loss Prevention awareness and diligent on security measures throughout the store and stockroomIn the Store Manager’s absence, ensuring company policy and procedures are adhered to; opening and closing procedures, cash security, theft, refunds, stock return, staff purchases and .DiscountsCandidate Qualifications: High School graduate or equivalent, Associate or Bachelor’s degree or diploma preferred.2 to 3 years of experience in retail management, customer service, delegation or comparablemanagement experienceAbility to lift in excess of 20 poundsAbility to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, cartons, torsos, etc.) for a short distanceAbility to climb a ladder and use a step stool Skills sets required: Demonstrate excellent customer service skillsTo recognize selling opportunities and utilize the 7 steps of sellingAbility and willingness to run cash registerClear communication and organizational skillsAbility to work in a fast paced environment and be able to multitaskSelf-initiative and drive to be able to work independently and as part of a teamUnderstanding the need to meet tight deadlinesTo be able maintain good time management and prioritize tasks at handMust have flexible working schedule to be able to work days,nights and weekends