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Momentive. ai: Senior Engineering Manager, Partner Development

Momentive. ai

This is a Full-time position in Ottawa, ON posted July 19, 2021.

Who We Are And What We Do Momentive (NASDAQ: MNTV) (formerly SurveyMonkey) is a leader in agile experience management, delivering powerful, purpose-built solutions that bring together the best parts of humanity and technology to redefine AI.

Momentive products, including GetFeedback, SurveyMonkey, and its brand and market insights solutions, empower decision-makers at 345,000 organizations worldwide to shape exceptional experiences.

More than 20 million active users rely on Momentive to fuel market insights, brand insights, employee experience, customer experience, and product experience.

Ultimately, the company’s vision is to raise the bar for human experiences by amplifying individual voices.

Learn more at Momentive.Ai.

More about our Team We are looking for a technical leader to establish and maintain new external development partner relationships and guide these partners as custodians of select Momentive software products.What we’re looking forYou will work closely with Momentive domain experts and business owners as well as these new external partners in establishing new ownership and deployment models that will sustain these Momentive products moving forward.You wll report to the VP of Engineering.You willEstablish standard operating procedures and performance metrics in conjunction with internal and external stakeholdersEnsure Momentive customers retain the highest level of product satisfaction.Hold external vendor to high quality and on-time deliveryRepresent Engineering for your products in all cross-functional team meetings.Be the point of escalation for any customer issues, show ownership and make sure that external partner is responsive and accountable, meeting established service level objectives (SLOs).Provide architectural oversight and technical guidance to development partners, ensuring that the product stays maintainable and performant.You have8+ years of management experience leading highly performant teams focused on maintaining and operationalizing scalable products in cloud environmentsExperience establishing and working with remote teams all over the worldExperience in SaaS product operations with a focus on incident response and application health monitoringExperience in moving legacy products and services to cloud technologiesKnowledge of relational database, DevOps pipelines, networking and security technologiesExperience screening, interviewing, and recruiting exceptional, diverse, and technical talentWhat we offer our employeesMomentive is a place where the curious come to grow and shape what’s next.

By embedding inclusion into our processes, policies, and culture for our 1,400+ employees across North America, Europe, and APAC, we’re building a workplace where people of every background can excel.

We’ve won multiple awards and received recognition for our forward-looking policies, including extended parental and bereavement leave, vendor benefits standards, and Take 4 sabbaticals.Momentive is featured as a Glassdoor 2021 Best Place to Work and National Capital Region’s Top Employer in Canada (2021).

In 2020, Momentive was recognized as a top place to work by Glassdoor Best Places to Work, Fortune Best Places to Work in the Bay Area, Parity.Org’s Best Companies for Women to Advance, and National Capital Region’s Top Employers in Canada.

Momentive has consistently been recognized by Great Place to Work® and Fortune as a top workplace since 2018, and we have also won numerous awards as a leader in global survey software, including being named among the G2 Best Software Companies, CNBC’s Disruptor 50, and the Forbes Cloud 100.Our commitment to an inclusive workplaceMomentive is an equal opportunity employer and is committed to providing a workplace free from harassment and discrimination.

We celebrate the unique differences of our employees because that is what drives curiosity, innovation, and the success of our business.

We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

Accommodations are available for applicants with disabilities.Learn more about our diversity, equity, and inclusion efforts here.