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MacEwen Petroleum Inc.: Director, Retail Store Operations

MacEwen Petroleum Inc.

This is a Full-time position in Ottawa, ON posted July 23, 2021.

Position Overview:As the Director of Retail Operations, reporting directly to the Senior Vice President & General Manager, Retail, you will be responsible for developing and driving operational excellence and training for the global retail business.

With a well-documented record of success as an accomplished retail operations leader in the retail convenience industry, you will manage the existing retail business, develop the operational processes and policies, create and manage training programs to engage our customer journey.Responsibilities:Operational Process & PoliciesManage store operations to ensure effective execution of programs in-store to meet sales and profitability expectations.Develop operational processes and policies to drive efficiencies.Create initiatives that are best practices.Accountable for proper control systems and compliance, including standards, human resources, workplace health and safety, along with other legislative requirements.Store LeadershipAccountable for achieving financial results in retail stores.Lead business planning and forecasting meetings for the division.Manage promotional flows and drive margin opportunities.Recruit, develop and motivate retail store teams.Expense ManagementDetermine annual goals based on sales revenue, competitive changes and store changes.Monitor and maintain annual/quarterly/monthly plans to drive profitability through operating expense management.CommunicationDevelop robust communication vehicles to disseminate key information and directives.Organize and manage weekly store calls.Ensure that the business communicates objectives or business updates/changes.Develop and manage the retail calendar for all activities, including marketing, events, product flow, openings, etc.

Training.Assess and identify opportunities to impact the customer experience.Develop training materials to drive revenue and motivate teams.Training focus on customer service and leadership development.Create and implement customer service strategies, plans and materials to set the standard for all store staff.ReportingCreate store KPI’s, monitor and develop reporting mechanisms.Evaluate performance drives to enhance revenue.Collaborate with finance and IT to ensure all reporting is efficient and effective.Requirements:Knowledge, Skills and Abilities:Minimum 5 years ofexperience as a retail director or in a senior retail operation role.Strong competency with systems, operations, and training and development.Builds collaborative relationships, fostering trust and valuing differences.Experience managing a fast-growing business, including store openings.Thorough understanding of grocery retail processes and store operations.Knowledge of the competitive retail environment & fuel business.Strong financial acumen and the ability to manage P& Ls, revenue plans and drive profitability.Effectively translates data into actionable insights.Ability to communicate effectively in both official languages.Other:Integrity and honesty, a role model for others.Excellent interpersonal skills, open and transparent with an ability to communicate with all levels.Strong verbal and written presentation skills.Passion for retail and driving results.Available to travel extensively across the business frequently.BenefitsWhy work with us?Learn and collaborate with the best in the industry.Supportive colleagues and leaders who are passionate about providing exceptional service.Competitive compensation package.Complete benefits program including health, medical, dental and life insurance.RRSP plan with Company match.Annual performance-based bonus.“The perks” including employee gym membership reimbursement, discounts on motor fuels at our service stations, and purchases of equipment and heating oil.Our Core Values: It is important to us that when you consider a new opportunity, you understand a little about the company, its history and values.

It is important to us that our values fit with yours, then everyone wins.

Our Core Values are the cornerstone of who we are as a company, and what we value.

We hope that our Core Values speak to you and what you value.Customers First We exist, first and foremost to serve our customers.

They must be at the heart of all the decisions we make.Long Term Focused We value long term success over short term gains.Respect Each Other Each person with whom we work, communicate and do business is valued and treated with dignity and respect.Do The Right Thing We stand by our word and do what’s right.Own It We are encouraged to be entrepreneurial and make decisions as if the business were our own.Ever Evolving We embrace positive change and always seek to improve.MacEwen Petroleum Inc.

is a Canadian-owned and operated fuel and convenience provider that has successfully built and sustained customer relationships in Ontario and Quebec for over 45 years.MacEwen is recognized as one of Canada’s leading independent petroleum and convenience store companies with over 150 retail locations, 13 Divisional Offices and two distribution centres with identified brands such as County Line, Jutzi, MacEwen and Esso.The Company’s continuing success is based on each one of our 240 employees living our core values.

First and foremost is our commitment to taking care of our customers.Please notify Human Resources if you wish to receive this job posting in a different format.