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New

Director, AI Product Development

Salesfloor

This is a Contract position in Ottawa, ON posted September 18, 2022.

Who We Are: Salesfloor’s mission is to revolutionize the retail sales and service experience by combining human connection with the power of AI.

Our award-winning virtual selling platform provides associates an app they use to personalize communication with shoppers both in-store and online using a mix of live chat, video calling, e-mail, SMS and social channels.

Using Salesfloor associates help shoppers find the right products, get promotions, check inventory, and more, ultimately delivering the world’s best omnichannel retail experience.

During the pandemic over 50,000 product experts from stores around the world have driven more than $3 billion in sales.

Salesfloor helped save retail jobs and ensured shoppers could get the help they need from the experts they trust while shopping from home.

What You’ll Be Doing: Reporting to the Chief Technology and Product Officer, the Director of Product Development role is also the head of their own autonomous Customer Value Team (CVT) comprised of product designers, product managers, developers and quality assurance people.

Each CVT is responsible for defining their own roadmap, working directly with our Client Services team to connect with customers and associates to understand their needs.

Each CVT leader is given an unusually wide latitude to define and deliver success on their own terms.

We like to think that each CVT is its own self-contained startup unit so this role is well suited to entrepreneurial minded leaders who thrive in a low oversight, high responsibility environment where they are trusted to build and coach their teams, connect with customers and users, and innovate to deliver value in a repeatable, predictable and high quality way.

This particular CVT is focused on our AI assisted selling roadmap.

The ideal candidate will have experience building products leveraging machine learning and related technologies especially in the conversational AI, recommendation, and personalization domains.

Lead a cross functional team of designers, developers, product managers and quality assurance personnel, setting goals and maintaining high standards for achievement Work with VP Product Management to develop CVT roadmap that benefits shoppers, associates, retailers and Salesfloor Work with Client Services to roll out new features to customers and monitor performance and results, optimizing as needed to achieve desired business goals and KPIs Constantly assess and improve team culture, strategy, and tactics creating a flywheel for performance What We’re Looking For: Skilled and tenured manager of product development teams who knows how to ship, but also knows that the job isn’t just shipping (if you know you know) Prior hands-on experience as a developer, designer, or product manager with notable examples of successful product launches and achieving business results for customers Comfortable from roadmap definition through to launch and feature iteration
– entrepreneurial minded and autonomous Life at Life at Salesfloor: While our office in Montreal is available to everyone, we offer a flexible work from home policy including a $500 home office setup benefit Health care and dental coverage for all full time employees (Blue Cross) National telemedicine service, paid for by the company for full time employees enrolled in our benefits program.

Generous compensation and bonus As a rare profitable startup, Salesfloor offers the speed, impact and excitement of startup culture while also offering the stability and lessened risk of a larger public company Founders and leadership team have a proven track record for successful start-ups and previous exits that have put proceeds into the hands of employees