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Department Manager – Flooring

Lowe's

This is a Full-time position in Ottawa, ON posted November 15, 2018.

Who We Are
It’s an exciting time to begin a career with Lowe’s! We are one of Canada’s largest home improvement companies and we continue to focus on our Canadian growth and bringing the Lowe’s brand closer to the customer.
Wherever we operate, we are committed to making a meaningful difference in the lives of our employees, our customers and in the communities in which we live and work.
If you’re a passionate person who shares our values and is committed to delivering exceptional results for our customers, we want to meet you! We offer competitive compensation, comprehensive benefits, a supportive team environment and plenty of opportunities for personal and career development.
 
What You Will Do
The primary function of the Department Manager (DM) Sales Floor is to manage the sales floor. This includes supervising and training associates, managing associate performance, and ensuring adequate department coverage through influencing scheduling of associates. This also includes managing stock level for the department, changing prices to reflect the most up- to-date markdowns and reductions, and performing cost overrides. The DM Sales Floor also uses internal systems and generated reports to plan inventory levels, track and resolve any issues, check order or sales management system, and retrieve key information. The DM Sales Floor is responsible for keeping management informed, executing daily assigned tasks, and maintaining product knowledge. The DM Sales Floor is also responsible for providing excellent customer service by greeting customers, fulfilling customer requests, identifying customer needs, and handling customer concerns. The DM Sales Floor is also required to maintain a safe and secure work environment by conducting daily safety reviews, noting hazards, keeping store areas clean and organized, and monitoring for potential theft or security risks. The DM Sales Floor operates store equipment and supports other departments as needed. Lastly, the DM Sales Floor is responsible for completing all other duties as assigned.
 
 
What We’re Looking For
Requires morning, afternoon, and evening availability any day of the week. Required to work a schedule as determined by sales, customer, and business needs, but may be changed by store management based on the needs of the store. Physical ability to move large, bulky and/or heavy merchandise.  Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.
 
What You Need To Succeed
Minimum Qualifications
High School Diploma or equivalent.
3 years relevant experience in a retail environment, including at least 1 year supervisory experience OR 1 year Lowe’s store sales floor experience.
Experience with computer and web-based systems (e.g., email, web based applications, delivery/scheduling systems, online ordering systems, training).
 
Preferred Qualifications
1 year customer service experience in a home improvement setting.
1 year work experience in department (e.g., millwork, plumbing, tools). Knowledge of power equipment operation (e.g., forklift, lift truck, order picker).
Knowledge of Lowe’s installation services.
 
More About Us
Serving both retail and commercial customers, Lowe’s offers one of the largest selections of home improvement products and is dedicated to providing exceptional customer service. With over 40,000 products in-stock and thousands more online, Lowe’s helps customers build, improve and beautify their homes.
 

Skills Required

  • Education level: None
  • Work experience (years): None

Package

Salary: N/D