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Change Manager Lead

Apex Systems

This is a Part-time position in Ottawa, ON posted October 1, 2021.

Job Summary:Reporting to the Business Sponsor and working directly with the Project Manager, this position will focus on the changes in the systems, business processes, technology, organization structures and job roles related to the CRM project and is responsible for creating and implementing plans and supporting both internal and external change management strategies, developed by internal teams, that will maximize employee engagement in efforts to reduce employee concerns.

The Change Management Lead will work to drive faster adoption, higher ultimate utilization of and proficiency with the changes that impact employees.Key Accountabilities:Apply a structured methodology and lead change management activities to support the CRM project.

Develop project plans, including stakeholder impact assessment to understand communications and training needs; support internal and external change strategies; create change plan for achieving required outcomes.Support communication efforts.

Design, development, delivery and management of communications.

Lead/facilitate meetings with stakeholders to ensure an understanding and alignment to the project objectives.

Provide direct support and coaching to front-line managers and supervisors as they help their direct reports through transitions.

Ensure alignment and collaboration with internal/external stakeholders.Successfully manage leadership alignment, business process alignment, organization transition, change readiness and capability transfer.

Oversee team execution in accordance with project plans, tools, and methods.

Create actionable deliverables for the the five changement management levers; communication plan, sponsor roadmap, coaching plan, training plan, resistance management plan.Drive the development and completion of the benefits products and tools; ensure traceability and accountability of the benefits are established.

Lead the activities associated with benefits achievement and ensure that continued accrual of benefits can be achieved and measured after the strategy is implemented.

Establish and implement the mechanisms by which benefits can be delivered and measured.Facilitate workshops between business units and project teams to define business impacts resulting from the implementation of the CRM.

Support the development of plans to implement the project in a manner that ensures committed project benefits are realized and risks adequately mitigated.Assess the change impact.

Determine and measure change analytics to gauge the effectiveness of strategies.

Develop short and long-term change management goals, KPIs, and objectives, and develop and execute against annual operational plan.

Identify and articulate the change and impact of the change from a people, process, policy, and systems perspective across stakeholders.Support training efforts.

Provide input, document requirements and support the design and delivery of training programs.

Coach, support and enable project leaders fulfill the role of change leader by sharing and embedding change management best practices.Technical Competencies: Collaborative and flexible working style Must be a leader who can influence stakeholders in written and oral communications to move toward a common vision or goal Strong group facilitation skills for formal workshops and informal ad hoc meetings Ability to clearly articulate messages to a variety of audiences Ability to establish and maintain strong relationships Flexible and adaptable; able to work in ambiguous situations Resilient and tenacious with a propensity to persevere Problem solving and root cause identification skills Able to work effectively at all levels in an organization Must be a team player and able to work collaboratively with and through others Acute business acumen and understanding of organizational issues and challenges Familiarity with project management approaches, tools and phases of the project lifecycle Ability to work to a project schedule Experience with large-scale organizational change effortsEEO EmployerApex Systems is an equal opportunity employer.

We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at employeeservicesapexsystemsinc.com or 844-463-6178.