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Call centre manager

LOOKING TO HIRE NOW

This is a Full-time position in Ottawa, ON posted May 15, 2019.

We are seeking a Call Centre Manager to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues.Responsibilities:Handle customer inquiries and complaintsProvide information about the products and servicesTroubleshoot and resolve product issues and concernsDocument and update customer records based on interactionsDevelop and maintain a knowledge base of the evolving products and services​Qualifications:Previous experience in customer service, sales, or other related fieldsAbility to build rapport with clientsAbility to prioritize and multitaskPositive and professional demeanorExcellent written and verbal communication skills Company FAST PACED FIRM LOOKING FOR A RESPONSIBLE MULTI-TASKER.

Certified to teach a variety of safety courses and literate in ISN/PEC.