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Business Development – Key Account Manager – Transatlantic

DHL Germany

This is a Full-time position in Ottawa, ON posted September 20, 2022.

Overall job purpose: Executes global/regional transatlantic strategy on country level (as aligned with global sector structure) Manages relationship with CSI/MNC as customer point of contact on country level Wins, retains and develops Strategic Customers Plans and manages accounts Coordinates with CRM’s on account planning, customer enquiries, business reviews, etc.

Gathers customer and market information to update Product and Trade Lane on current conditions Qualifications: Good understanding of sector issues in the global forwarding industry and knowledge on DGF products (AFR/OFR) and business models; experience with customers Customer management experience Ability to identify customer needs by gathering information and building long-term relationships Well-developed communication and presentation skills with great personality Main tasks & key responsibilities: Manages relationship of a defined number of CSI/MNC and SC customers and prospects in a particular sector (serves as primary contact for the customer; coordinates the account e.g.

with regards to Trade Lane involvement) Seeks and prospects for Strategic Customer targets to win new customers Ensures that Key Account activities are aligned with global/regional sector strategy Delivers the regional and/or country customer budget by maintaining a healthy pipeline, good contractual performance and proactive thinking Works on regional customer initiatives and for implementing global business plan contents Plans and manages accounts Collects relevant customer information for the RFI/RFP/RFQ and prepares documents for customer implementation in order to ensure proper operational handover and implementation to meet customer expectations (SLA’s & SOP’s) Coordinates with CRM’s on account planning, customer enquiries, business reviews, etc.

Updates CRMs and executive sponsors at regular intervals, ensuring they have an awareness of business critical issues Consults CRMs and Sector Heads on potential solutions and best practice The Freight Forwarding experts since 1815.

DHL Global Forwarding, Freight (DGFF) is part of Deutsche Post DHL Group with over 43,000 employees in 101 countries.

Our air, ocean, and overland freight forwarding services include standardized transport as well as multimodal and sector-specific solutions, together with individualized industrial projects.

We are committed to creating a workplace that ensures mutual respect and is focused on results.

We hire talented people from all backgrounds.

DHL is an equal opportunity employer and believe we will gain, through the recruitment and development of staff who represent the broad diversity of the Canadian workforce.Diversity enriches our workplace, drives our success, and helps us deliver excellence.

We are recognized as a Global Top Employer with 6 regions and 35 countries.

Through our people practices, we help our forwarders realize their full potential by accessing in-site training programs, an online platform portal, loads of on-the-job training, and the chance to gain certifications for your role.

DHL Global Forwarding will only employ those who are legally authorized to work in Canada.

This is not a position for which visa sponsorship will be provided.

Individuals who need sponsorship for work authorization, now or in the future, are not eligible for hire for this role.

All candidates are required to provide proof of COVID-19 vaccination to be eligible for hire.

Follow us on social media to learn more about our business and culture: DHL Global Forwarding on LinkedIn | DHL Freight on LinkedIn