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Asset Protection & Safety Manager , Multiple Stores


This is a Contract position in Ottawa, ON posted January 9, 2022.

At Lowe’s Canada, over 26,000 employees let their passion blossom every day.

Our teams are driven by the desire to help people bring their projects to life and are committed to making a difference in the communities we serve.

We operate or service more than 470 corporate and affiliated dealer stores.

With a distinctive product and service offering and complementary store formats ranging from neighbourhood hardware stores to big box stores, our Lowe’s, RONA, Reno-Depot, and Dick’s Lumber banners are always looking for dedicated associates to help meet the needs of all DIYers and contractors.

You’ve got the talent?

We’ve got the tools Here, your work and ideas will contribute to building a flourishing organization.

Your voice will always be heard and valued.

You’ll find career opportunities that live up to your ambitions and be able to further develop your unique set of skills.

So if you’re looking to do what you love, and to grow and evolve within our family-one of the best employers in Canada according to a recent Forbes survey-we could be perfect for each other.

Your Role:
• Protect customers, employees, and company assets by implementing established processes and controls that minimize inventory shrink and provide a safe working and shopping environment.

• Train employees on how to control shrinkage including internal, external, and operational shrink.

• Monitor and investigate operational shrinkage to prevent loss of stock, product, or inventory by reviewing shrinkage reports.

• Review and verifies safety reports on a daily basis; oversees safety reviews
• Conduct hazardous materials inspections and general safety inspections to ensure compliance with safety guidelines and policies
• Detect and investigate violations of company policies and criminal activities by investigating alleged fraud and other alleged illegal activities; intervene in and resolve safety violations; conduct internal and external theft investigations to manage operational, internal, and external shrinkage; obtain evidence, take statements, and write case reports; and participate in collaborative efforts with other investigative entities.

• Train employees on the handling of hazardous materials and safety by reviewing daily training checklist; preparing training materials and meeting room; conducting training with employees; demonstrating proper behaviors and procedures related to training content.

• Partner with store employees to deter shoplifters and notify management of potential issues and when suspicious activity or incidents occur.

• Manage inventory to prevent loss of stock, product, or inventory; oversee audit compliance; provide feedback to store management on audit/inspection findings; and ensure the establishment of surveillance on shrinkage items and on employees in departments with shortages.

• Ensure compliance with company policies and procedures and support company mission, values, and standards of ethics and integrity by implementing related action plans; utilizing and supporting the Open Door Policy; and providing direction and guidance on applying these in executing business processes and practices.

• Provide feedback to store management on audit/inspection findings.

• Manage store execution of Asset Protection and safety functions by reviewing the application of policies and procedures.

• Identify improvement opportunities; and communicate and work with managers and associates to resolve issues and influence the implementation and execution of control corrections.

• Observe employee and customer behavior in the store using video surveillance systems; and establish surveillance on shrinkage items and on employees in departments with shortages.

• Monitor merchandise entering and leaving the store entrances and exits via CCTV (video surveillance system).

• Partner with management team to ensure compliance with all training requirements related to Asset Protection and Safety.

• Conduct daily check of alarms, locks, and merchandise shrink devices.

• Greet customers and responds to customer inquiries.

The qualifications we are looking for:
• Must be able to work flexible hours including days and evenings.

• Physical ability to perform tasks that may require prolonged standing, sitting, and other activities necessary to perform job duties.

• Ability to handle high stress situations and events
• Bachelor’s Degree or higher OR High School Diploma or equivalent and 3 years of relevant work experience (e.g., retail or Asset Protection).

• Sense of Urgency The masculine pronoun is used without discrimination and solely for the purpose of making the text easier to read.

Lowe’s Canada is seeking to promote diversity and inclusion.

We will consider applications from all qualified candidates, regardless of their race, colour, religion, sexual orientation, gender, nationality, age, disability or any other status protected by law.

Note: This form indicates the general nature and level of work performed by employees with this job title.

It is not designed to contain nor should it be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications of all employees with this title.