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Instore Parts Sales

Selix Equipment Inc.

This is a Full-time position in Ottawa, ON posted July 18, 2021.

Standards of Performance Can operate all products and models of equipment represented by the dealership Has good understanding of all machine systems.

Can use all company parts computer systems Can use all parts reference materials
– microfiche, compact discs and books Can measure wear patterns in undercarriage Can assist with ”problem determinations” to diagnose additional problems Can instruct at parts product training meetings Completes all paperwork required for jobs Maintains a clean workplace Maintains and cares for all tools / equipment Works safely and uses safe techniques Maintains a professional and courteous business manner Performs as directed by the parts management Reports To: Parts Manager Charged with the responsibility of selling parts.

This job function is responsible for assisting in the determination of parts requirements with customers, selling parts and providing order processing services.

This position has responsibility for: Customer parts sales Customer parts order processing Telephone selling Instore sales and merchandising Also, Operates within all parts policies and procedures of the company Maintains high personal morale Maintains excellent customer relations Attains short and long term objectives Operates safely and follows all safety guidelines Duties 1) Customer Parts Sales Knowledgeable on the parts systems for all manufacturers represented by the dealership Knowledgeable on all features and benefits of all parts commodities sold .

Knowledgeable about selling and on successful selling techniques Able to deal with customer objections in a professional manner Knowledgeable of the competitive environment in which the dealer operates Assures that all objectives are achievable and quantitatively measurable 2) Customer parts order processing Knowledgeable on all computer systems used within the parts department & Knowledgeable on all parts libraries available and their uses and processes Able to find and maintain all customer records through the company name and address Able to determine pricing for all parts according to company policies Able to locate all parts required to satisfy customer needs 3) Telephone selling Knowledgeable in all selling techniques on ”teleselling” .

Able to perform sales using the telephone in a professional manner Familiarity with the telephone in selling and transmitting a positive manner on the phone Disciplined in phone follow up to determine customer satisfaction on orders placed and processed by the parts department 4) In store sales and merchandising Maintains a clean and ”friendly” looking in-store display and merchandise sales area Able to present merchandise to customers with professional selling techniques o Possesses strong knowledge on features and benefits of all merchandise Operates as a facilitator for customers in finding what they want o Monitors customer traffic patterns through “parts sales islands” in the store to maximize the effectiveness of the ”in-store layout” 5) Job position control issues Continually monitors customer activities to achieve maximum customer satisfaction and loyalty Maintains information current on machine products, parts products and systems .

Conducts daily tracking of outstanding customer parts orders and shipments Job Requisites The individual in this position should be personable , a problem solver , ethical , intelligent and have a sales aptitude .

This individual needs to be able to adapt to all of the forces around them
– customers, suppliers, department employees, co -w orkers and manufacturers employees.

Education / Training / Experience A bachelor’s degree or equivalent experience in parts sales in a retail environment General skill requisites Strong selling skills Good communications skills Excellent customer relations skills Good computer and systems knowledge Specific skill requisites A good working knowledge of sales techniques and methodologies Solid equipment and parts knowledge Sales training in related fields Product knowledge including features and benefits knowledge on all commodities sold “Works and We a r s ” undercarriage measurement knowledge A solid understanding of pricing principles and discountin g effects