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CanadaWheels Inc.: Customer Success Representative

CanadaWheels Inc.

This is a Full-time position in Ottawa, ON posted September 24, 2020.

Headquartered in Ottawa, CanadaWheels.Ca is is the #1 online retailer (B2C) of automotive wheels, tires and parts.

Operating a broad network throughout Canada, we currently operateover 70 distribution centers and have a strong national presence in the rim and tire industry.We are currently seeking a National Customer Success Representative for our Ottawa location.

The ideal candidate is responsible for answering customers calls/emails, converting leads to customers, conducting sales, processing orders, follow up on customers orders, developing strong customer relationships, and related tasks to promote excellent customer relations and to drive company profitability.

Sales Representatives also provide feedback and assistance to our IT department for enhancing our online system and tools.Description of Duties/Expectations: Taking calls, answering emails and processing customer orders on a daily basis Adhering to a daily schedule that includes a mix of: Phones, chats, and emails.

Follow up on orders and all challenges or requests made by customers Willing to put the customer’s satisfaction first in all cases.

Offer needs-based solutions, not pushy sales.

Friendly and calm disposition, ability to diffuse conflict with a positive attitude.

Represent The Company as a team that can work together to increase customers’ profitability by providing the most cost effective product and servicesQualifications: College/University degree preferred or equivalent job experience.

Passion for automotive industry is a MUST Be legally entitled to work in Canada Ability to communicate effectively ( English + French ) Be high tech savvy with solid computer and fast typing skills 2+ year experience in sales or customer service role Demonstrated skill in sales, account development and customer service Ability to work unsupervised and independently !!

Knowing how to operate social media pages is a plus Knowledge of SEO is a plus