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Retail sales representative / agent(e) au centre d’expédition

Purolator International

This is a Part-time position in Ottawa, ON posted August 14, 2019.

Posting Date: Hours of Work: Saturday 9:15-2:15 Part Time Job Code: 254 Location: 519 Ottawa Bargaining Unit: No Reports to: Brandi Begin Job Description Customer Service Orientation Serving our customers in the most efficient and courteous manner on the telephone and in personUp-selling and cross selling Corporate Products and ServicesHandling customer complaints and inquiries Problem Solving Working to resolve problem shipmentsWorking to resolve equipment and technology challengesWorking with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners to ensure excellence in customer service Relationship Building Building a positive relationship with Head Office, local management, Drivers, Warehousing staff, account managers and other Corporate PartnersBuilding a positive relationship with customersBuilding a positive relationship with key contacts Vendors, building tenants, etc.

Technology Assisting customers with shipping details and account challengesLoading, scanning, logging and calling resolution freightCash reconciliation including deposits, key control Communication Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writingListening to customers and key partnersCommunicating to customers and key partners in a positive manner Personal Responsibility and Accountability Compliance to all Corporate Polices and Procedures (including uniforms)Adhering to all Safety StandardsBeing on time/attendanceLiving the Purolator ValuesRepresenting the Purolator Values to Customers and key partners and, other duties as assigned by management Key Areas of Focus Customer service orientationAbility to problem solveExcellent in relationship buildingExperience and adaptation to using technologyExcellent communication skillsTakes personal responsibility and accountability for actions and situations3-12 Months Customer Service Experience preferred3-12 Months Retail Experience preferred3-12 Months using technology/ POS system Experience preferredAbility to lift 70lbs./stand for 3 hour intervalsProfessional communication skills: oral communication (telephone and in person);Written communication; and listening skillsProven track record of personal responsibility and accountability including attendance, uniform compliance and attention to detailExperience working in a team environment and independently an assetExperience working in an environment with safety standards an asset Proven track record selling within the Retail vertical.

Technical/Functional Competencies: Negotiation Prospecting Self-generating business Product Knowledge Relationship Management Collaboration Value-Based Selling methodology Situational Fluency Working Conditions: Retail Center Environment Salary Grade: As per collective Agreement Application Deadline: *Please notify your immediate manager before applying for an internal job posting