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IS – IT Support Specialist

Canadian Forces Morale and Welfare Services - CFMWS

This is a Contract position in Ottawa, ON posted May 16, 2023.


CFMWS. A job with purpose. Our 4000+ person strong organization champions a healthy, fun, creative and active lifestyle for Canadian Armed Forces members, Veterans and their families. Help us deliver a variety of recreation and fitness programs, offer family support, organize charity events and make sure our members access retail, travel and banking discounts and customized financial services. At Canadian Forces Morale and Welfare Services (CFMWS), we love what we do. And we live it too.


As an IT Support Specialist, you provide first- and second- level hardware and software support to users. You will install, configure and troubleshoot point-of-sale stations, as well as perform updates and maintenance.

The IT Support Specialist will conduct installations, maintenance and troubleshooting of computer hardware and software, as well as conduct post-installation activities such as reviews, changes and maintenance of software. You will review hardware and software, recommending items for purchase. You will also ship and receive user systems for hands-on repairs. You will act as problem manager for new deployments of corporate applications, perform on-site reviews for remote systems, perform server backups and maintain the storage of backup media.

This is a hands-on role, working with a team, where you will exercise your knowledge and skills daily. If you are passionate about technology and want to be part of a team who is becoming the orchestrator of digital innovation, this is the opportunity for you.


Education, Certifications and Licenses

College diploma or certificate in Computer Science, Computer Engineering, or a related field Information Technology Infrastructure Library (ITIL) certification


In maintaining and supporting the enterprise-wide software and telecommunications infrastructure

In systems analysis

In network, hardware and software management and support In help desk support In problem analysis and resolution

In application testing

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership


Bilingual Essential

Reading: Functional

Writing: Functional

Oral: Functional


Health Benefits: Drug coverage, travel insurance, dental, vision, life insurance, disability insurance and accidental death and dismemberment coverage.

Work Life Balance: A wide range of paid/unpaid leave, including paid vacation, family related leave and personal days.

Learning and Development: Tuition Assistance Program and Advanced Learning Program, payment of professional association memberships, online learning opportunities and second language training.

Perks: Discounts through CF One Member Appreciation.


This position has an assigned location and may allow flexible work options such as remote or hybrid work, but the employee must be able to report to the assigned work location at their own cost if required. Remote work may be required depending on health and safety considerations

The selection process will be done virtually.

This position is a one-year term.


05 June 2023


CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of the communities in which we live. Accommodations are available to all candidates identifying a need during the selection process.


Salary: 71690-84380