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Family Information Line Counsellor

Canadian Forces Morale and Welfare Services - CFMWS

This is a Contract position in Ottawa, ON posted September 21, 2022.


The Canadian Forces Morale and Welfare Services (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment.


The Family Information Line Counsellor will plan, organize, and coordinate the operations and delivery of the Virtual MFRC. They will assess and review client needs and identify which program or service best responds to the client request and/or need. They will provide individual, couple, family counselling to Canadian Armed Forces (CAF) families and/or refers clients to alternate professional and community resources. They will provide crisis intervention to CAF members and their families as well as program consultation to CAF members, their families and military entities.


Education, Certifications and Licenses

College diploma or certificate in Social Work, Sociology or a related field AND several years of experience in social services or in a related field


  • In researching, planning, organizing, and coordinating operations and delivery of information and counselling services
  • In applying policies, procedures, and regulations
  • In supportive counselling
  • In crisis intervention
  • In critical incident stress debrief procedures
  • In coordinating projects
  • In using various communication systems
  • In facilitating and monitoring social media sites
  • In planning and conducting presentations
  • In preparing reports
  • In building working rapport
  • In virtual programming
  • In the mental health industry, an asset

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership.


Bilingual Essential

Reading: Advanced Level

Writing: Functional Level

Oral: Advanced Level


Work Life Balance: Vacation pay.

Retirement Planning: Group Savings Plans.

Learning and Development: Free second language training.



  • The incumbent will be required to be available during daytime hours, evening hours and weekend shifts.
  • This position requires the incumbent to be available to cover absences and vacancies.
  • This position may require some travel.
  • This is an on-site position. Remote work may be required depending on health and safety considerations
  • Due to COVID-19, health and safety considerations are being taken and this position may be asked to remote/tele-work.
  • The selection process will be done virtually.
  • A pool of candidates is being established


As soon as possible


CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of the communities in which we live. Accommodations are available to all candidates identifying a need during all or any parts of the selection process.


Salary: 67130-79010