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CANEX – Department Supervisor

Canadian Forces Morale and Welfare Services - CFMWS

This is a Contract position in Ottawa, ON posted September 15, 2022.

WHO WE ARE

The Canadian Forces Morale and Welfare Services’ (CFMWS) supports the Canadian Armed Forces members and their families wherever they are in the world through the provision of fitness, recreation and leisure activities, family and charitable support, retail as well as personal financial services. We offer our employees the opportunity to work with a purpose every day in an inclusive, healthy, respectful and rewarding work environment.

THE ROLE

As a Department Supervisor, you provide retail services to a unique client base – members of the Canadian Armed Forces (CAF) and in assisting them, you are helping your community. You plan the department’s layout, shelf arrangement, signs, and displays all while ordering merchandise to ensure shelves are well stocked and meet customer requirements. You verify the integrity of inventory on a regular basis, prepare purchase orders and deal with suppliers and vendors. You supervise employees and deal with customer concerns or complaints to ensure customer satisfaction.

The Department Supervisor may also provide a variety of other retail services, including regular retail services, dry cleaning, lottery services, self-serve gas services, and postal services. You will operate Point of Sales systems, the debit/credit machine, and maintain a float. You may take and prepare food and beverage orders and prepare takeout food, while ensuring cleanliness of food service and eating areas.

This is a role where everyone works as one team using modernized technology and an understanding of the unique pressures and rewards of military service to provide the best customer experience for our members and to simplify and improve their lives. If you thrive in a customer focused environment and in a culture that is passionate about exceeding customer expectations, this is the opportunity for you.

QUALIFICATIONS NEEDED

Education, Certifications and Licenses

An acceptable combination of education, training, and experience

Experience

In visual merchandising

In cash handling

In personnel administration

In food and beverage preparation, as required In food and beverage service, as required

Competencies, Skills and Abilities

Client focus, organizational knowledge, communication, innovation, teamwork and leadership

LANGUAGE REQUIREMENTS

English Essential, Bilingual English/French an asset

Reading: Functional

Writing: Functional

Oral: Functional

Language training will be provided, as applicable.

BENEFITS AVAILABLE

Health Benefits: Accidental Death and Dismemberment coverage.

Work Life Balance: Paid/unpaid leave, including vacation pay, family related leave and personal days.

Retirement Planning: A Defined Benefit Pension Plan and Group Savings Plans.

Learning and Development: Tuition Assistance Program, payment of professional association memberships, online learning opportunities and second language training.

Perks: Discounts provided through CFAppreciation.

OTHER INFORMATION

Perform moderate lifting, carrying, pulling and/or pushing (i.e. more than 10 lbs/4.5 kg but less than 50 lbs/23 kg).

Open availability to work a variety of shifts based on business needs, primarily weekdays, but also including weekends, ranging from 07:30 until 18:00.

Location is close to Cyrville Station – OC Transpo; Free Parking available.

START DATE

As soon as possible

INCLUSION AND ACCOMMODATION

CFMWS is committed to providing an inclusive, equitable and accessible environment, where all employees feel valued, respected and supported. We welcome applications from all qualified candidates who can help us build a workforce that reflects the diversity of the communities in which we live. Accommodations are available to all candidates identifying a need during all or any parts of the selection process.

Package

Salary: 18.46-27.84