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Tenancy Analyst

Minto Group

This is a Contract position in Ottawa, ON posted March 20, 2023.



Location: Ottawa, Ontario.

Minto supports vaccination and adheres to CDC guidelines as required.


Build your future at Minto!

Since 1955, we’ve been proudly building better places for people to live, work and play, one home and one relationship at a time. To us, it’s all about special moments — like the thrill of a new apartment, the pride in owning a first home, or a growing investment partnership. We recognize this continues with great employees, like you, and would love for you to join us on our mission. At Minto we welcome change, celebrate new ideas and provide you with the resources, professional training and diverse opportunities to grow your career.


Your offer will include:

  • Competitive salary
  • Annual bonus + benefits effective 1st day + RRSP matching plan + 3 weeks’ vacation
  • Tuition reimbursement plans and professional development courses
  • Employee recognition platform – Be rewarded by your colleagues for your contributions!
  • Flexible summer hours
  • Many exciting career opportunities


Your role on our team: The Tenancy Analyst will provide lease administration support to the Residential group ensuring that leases and other centralized functions are managed consistently, accurately, effectively, and in compliance with relevant legislation.  In addition, this role will assist with transition and operational activities relating to acquisitions and dispositions and will ensure data integrity and compliance with established data standards in Yardi used by Minto Properties.


In this role, you will:

  • Prepares and sends monthly rent increase notices;
  • Prepares and sends monthly eviction notices;
  • Receives AGI Orders and Property Tax rent reduction Orders from the LTB, completes account adjustments, and sends applicable notifications to residents;
  • Completes monthly Last Month’s Rent Interest postings and prepares and sends notifications to residents;
  • Assists as required with the review, system-entry, and on-going maintenance of all company-use, non-resident, rent supplement, and housing benefit leases for the Residential group, ensuring accuracy, consistency, and alignment with lease documentation;
  • Completes requests to post charge batches and revised billing in Yardi;
  • Performs regular audits of data (including Tenant Records) to ensure data integrity;
  • Provides support to the Residential Group relating to procedures, guidelines, and system inquiries.
  • Perform all facets of the job in accordance with the legislation applicable to the jurisdiction, including: Residential Tenancy Act, Health and Safety standards, WHMIS, AODA, PIPEDA and Human Rights;
  • In-depth knowledge and understanding of the Residential Tenancies Act and the application thereof;
  • Other duties within the scope, spirit, and purpose of the job, as requested by management.


We would like you to have:

Education:  Post-Secondary Education, either a College Diploma or a University Degree, in a related field. Equivalent combination of education and experience will be considered.

Experience: A minimum of two (2) years’ experience in a relevant field

Skills, Knowledge and Abilities: 

  • Microsoft Office (Word, Excel and PowerPoint), Outlook;
  • Experience in Yardi or other ERP is an asset
  • Knowledge of basic accounting principles.
  • Demonstrates a positive attitude and flexible nature and has a customer-service focus.
  • Effective communication (listening, verbal and written) and problem-solving skills.
  • Effectively manages time, multi-tasks, and balances priorities.
  • Promotes an environment of open communication, cooperation, collaboration, and teamwork.
  • Seeks to understand and appreciate the internal and external customer’s perspective.
  • Highly organized with an attention to detail
  • Works well independently and as part of a team

Minto is an equal opportunity employer committed to fostering an inclusive and accessible environment. We are dedicated to building a workforce that reflects the diversity of the community in which we live, including those with disabilities. Should you require accommodation or support in any aspect of our recruitment and selection process, we will work with you to meet your needs.