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Specialist, Service Desk


This is a Full-time position in Ottawa, ON posted October 1, 2021.

Meet Benevity Benevity’s award-winning corporate purpose software empowers companies and their people to take social action on the issues and causes they care about.

Through giving, volunteering, grantmaking and positive actions, we help 650 clients (and counting) build better cultures and engage their employees and customers to create greater social and business impact.

We’re also one of the first B-Corps in Canada, meaning we’re as committed to purpose as we are to profits.

Discover your purpose at work If what you really want is more than just a J-O-B — a place where your work has meaning and makes a real impact — Benevity is the place for you.

It’s hard not to feel a sense of purpose from helping the world’s coolest companies do more good.

In fact, 92% of Benevity-ites say they’re inspired by our mission (we call it our “Moonshot”) You’ll get to make a difference in the world alongside equally passionate coworkers and leaders who are invested in being part of a tech transformation at a high-growth company that is changing the way businesses and people have impact.

You’ll get that competitive salary, flexible health benefits, mental health support, a generous bonus program, stock options, a hybrid office/home work environment and so much more.

Plus, Benevity’s very own MyGoodness program inspires our people to donate, volunteer and take action for the causes and issues they care about.

If you want meaning, purpose and growth, you belong at Benevity.

Join a company where DEIB isn’t a buzzword The diverse backgrounds, experiences, skills and passions of our people make it possible for us to keep innovating as the market leader in our space.

Diversity, Equity, Inclusion and Belonging are part of Benevity’s DNA.

You’ll see the impact of our massive investment in DEIB daily—from our Black Employee Network making space for us to have difficult conversations to our Pride events and the exceptional diversity on our leadership and tech teams.

We strive to build a strong culture of Belonging so that every Benevity-ite feels included and can thrive as their authentic selves — in a place where everyone has an equitable opportunity to shine If you want to feel seen, heard and celebrated, you belong at Benevity.

We are looking for a Specialist to join our Service Desk team.

As part of the service desk team, you will support our teammates with their hardware, software needs as well as taking on longer tasks and projects.

You will also provide support both in person and virtually, and across many time zones.

Our goal is to ensure the reliable, secure, and efficient operation of the productivity tools, facilities and business systems so that Benevity teammates are empowered to deliver on our mission.

Who You Are You will possess excellent communication skills and be equally proficient in providing support in person, video conference, email and instant messaging.

You enjoy working with people and are eager to answer our teammates questions clearly and confidently.

In addition to general skills, you are curious to learn and will be expected to continue to build your subject matter expertise in several specialist areas.

What You Will Do Complete hardware and software requests using our ticket system, from diagnosing issues and troubleshooting, through to delivering a solution Provide assistance and training concerning the use of hardware and software: including our software platforms, email configuration, network tools, Operating System updates and printing Image computers and manage packages using our Enterprise Management Software Suite Maintain the technical assets at our offices such as network, printers, telephony, video conference, and shared display screens Maintain meeting rooms and video conference equipment, provide training or hands-on assistance during key presentations or meetings Implement employee access, authentication and authorization to Benevity software systems Assist in evaluation of vendor patches, releases and new products Maintain accurate/current documentation of infrastructure, processes and knowledge base articles Ability to work remotely and in the office as needed Travel may be required What You Bring A strong work ethic and good interpersonal skills Work independently to complete tasks and work well in a team Post-secondary diploma, certificate or degree in an IT-related discipline or a minimum of five (5) years experience A current, industry-recognized certification in hardware/software troubleshooting (A, Network, ACMT, ACTC) or in pursuit of same Experience using Okta Workflows and Universal Directory an asset Excellent hardware and software troubleshooting skills Experience working in a corporate environment utilizing AD, DNS, SMTP, Firewalls/NAT, WIFI Working knowledge of macOS, Windows 10, Windows Server 2012/2016 & Linux (CentOS/RHEL) Experience using Microsoft 365 suite of applications & MS licensing Desire to meet new people and teach others as part of our Launchpad onboarding Understanding of infrastructure as code Familiarity with popular third-party SaaS-based applications