This job board retrieves part of its jobs from: Healthcare Jobs | Customer Service Jobs | Work From Home

Daily updated job offers for the people of Ottawa

To post a job, login or create an account |  Post a Job

   jobs in ottawa   

Find your next job here, with us! Daily updated job offers!

Slide 1
Slide 2
Slide 3
previous arrow
next arrow


Specialist, Loyalty and Retention


This is a Contract position in Ottawa, ON posted September 21, 2022.

Req Id: 392591 At Bell, we do more than build world-class networks, develop innovative services and create original multiplatform media content – we’re revolutionizing how Canadians communicate.

If you’re ready to bring game-changing ideas to life and join a community that values bold ideas, professional growth and employee wellness, we want you on the Bell team.

As a member of the Loyalty Team, the Specialist, Loyalty and Retention will be responsible for improving customer loyalty through analysis of customer behavior and developing programs to reduce cancellations for customer segments.

You will lead key initiatives and develop strategies for customer retention based on your analyses, work closely with business partners to implement initiatives, and perform post-mortem analyses to continuously learn from and improve results.

Our objective is to create loyalty and facilitate a positive experience for our customers, leading to reduced cancellations.

We aim to show customers why they should continue to choose Bell as their service provider through our various initiatives leveraging our marketing campaigns, call centre operations and pricing strategies.

Key Responsibilities: Complete analyses to identify loyalty improvement opportunities and build innovative strategies to provide the best customer service in order to reduce churn Create and maintain reporting to present trends on monthly results and analyze performance of Loyalty programs to compile learnings of executed initiatives Leverage data to size project benefits and present strategies to executives to secure alignment and project funding Work cross-functionally with various stakeholders to support the planning and execution of Loyalty projects, campaigns and pricing strategies Optimize our ability to serve complete households and advocate across business units for improved agents tools Develop change management plans and partner with stakeholders for execution of how to increase and improve Loyalty conversations Critical Competencies: Strong aptitude to communicate ideas (both written & verbal), influence others, problem solve and analyze complex data sets Ability to gather, organize and manipulate data and turn results into insights, and insight into action Display natural curiosity to challenge the status quo and capability to problem solve in unprecedented situations Highly organized and able to manage multiple projects simultaneously and deliver on tight deadlines Desire to continuously learn and ability to comfortably operate in an ever-evolving & fast paced environment Self-motivated, demonstrate initiative, have a strong desire to succeed and possess a strong sense of urgency University degree with a Business, Economics, Marketing, Statistics and/or related discipline Preferred competencies: Experience in analytics and strategy 2 years experience in the telecommunications or similar industry ???????

talent EmployeeReferralProgram Adequate knowledge of French is required for positions in Quebec.

Additional Information: Position Type: Management Job Status: Regular
– Full Time Job Location: Canada : Ontario : Don Mills || Canada : Ontario : Barrie || Canada : Ontario : Innisfil || Canada : Ontario : Mississauga || Canada : Ontario : Oshawa || Canada : Ontario : Toronto || Canada : Ontario : Vaughan || Canada : Ontario : Whitby || Canada : Quebec : Montreal Flexible work profile: Mobile Application Deadline: 09/19/2022 Please apply directly online to be considered for this role.

Applications through email will not be accepted.

At Bell, we don’t just accept difference
– we celebrate it.

We’re committed to fostering an inclusive, equitable, and accessible workplace where every team member feels valued, respected, and supported, and has the opportunity to reach their full potential.

We welcome and encourage applications from people with disabilities.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

For a confidential inquiry, simply email your recruiter directly or to make arrangements.

If you have questions regarding accessible employment at Bell please email our Diversity & Inclusion Team at .

Created: Canada,ON, North York Bell,one of Canada’s Top 100 Employers.