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ServiceNow SME


This is a Contract position in Ottawa, ON posted November 23, 2021.

The Successful SME consultant in this role will be involved in each phase of development for projects and will define and implement programming and configuration tasks needed for the implementation and integration of the ServiceNow Platform.

The consultant must have experience in previous ITSM and CMDB implementations from the analysis, design to implementation and will be key resource for the hands-on implementation.

The consultant must be Security CLEARABLE

The implementation will be done in a context of a project combining ITIL-based process consultancy and tool implementation in accordance with agile methods (scrum).

The consultant will perform the following activities:

  • Capture/review business and functional requirements in the form of user stories, use cases and process flowcharts engaging with key stakeholders
  • Define strategy and priorities for building Core foundation for CMDB taking the HOC specific requirements into consideration and using the CSDM as the blueprint
  • CMDB configuration and population for CIs ensuring the integration with other SN modules like ITAM and ITOP is taken into consideration
  • Discovery and SCCM configuration and implementation as well as proposal for reconciliation configuration with other custom tools
  • Configuration and implementation for the ITSM solution for the following:
    • Incident management
    • Service Request
    • Change management
    • Problem management
  • Propose the approach for the cutover activities for life cycling the existing solution taking into consideration SN platform upgrades and key milestones
  • Investigating suitability of ServiceNow components and modules to satisfy requirements
  • Developing high level architectural concepts
  • Rapid prototyping and Proof of Concept delivery using the ServiceNow platform
  • Design/Development/Configuration for any ServiceNow platform enhancements/bugs and projects, including new modules, applications, and integrations with 3rd party systems.
  • Design, develop/configure, test, demo and deliver the solution features in sprints
  • Provide technical assessments
  • Create technical documentation
  • Documenting ServiceNow guiding principles and best practices to allow our platform to scale safely and efficiently