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Service Technician – Refrigeration

TFI Canada Inc

This is a Full-time position in Ottawa, ON posted December 28, 2018.

Job Description The Refrigeration Service Technician will be responsible for performing offsite and onsite maintenance/repairs to all models of Commercial Food Equipment (Taylor, Henny Penny and Franke) sold by TFI.

As a Refrigeration Service Technician at TFI, you will be responsible for maintaining an extremely high level of customer service and professionalism while repairing and maintaining food service equipment.

If a customer has an issue with their machine, it is up to TFI to ensure that they are up and running as soon as possible; their business often depends on it.

Job Duties Installing, maintaining, repairing and testing a variety of specialty foodservice equipment, including frozen carbonated beverage (FCB) units, soft serve machines, super automatic espresso machines, fryers, combi ovens and clamshell grills; Interacting with our customers and ensuring that their concerns are appropriately addressed in a professional and courteous manner; Responding quickly and efficiently to service calls/PMs/Installs; Assessing and completing repairs quickly, efficiently, and accurately; Effectively handling service requests and work orders using TFI’s mobile service (tablet) system; Maintaining an orderly and accurate parts inventory in your TFI provided service truck/van; Training with other technicians on preventative maintenance and service procedures; Maintaining relationships with customers by examining concerns, identifying solutions and recommending system improvements; Selling additional services and products by recognizing opportunities to up-sell; Responding to on-call service emergencies on select evenings and weekends; Some overnight travel required (company credit card, gas card and per diem provided); Travel to the Manufacturer Facilities (USA) for continuous development/training opportunities as required by position; Requirements High school diploma.

Valid 313a and G2 Gas fitter Licence.

Mechanical, electrical, or industrial maintenance Licence and experience a plus.

Ability to comprehend and communicate detailed instructions in English orally and in writing.

Ability to multi-task and establish priorities.

Knowledge and ability to work on 110v up to and including 220v system and equipment.

Knowledge of local, provincial and federal workplace compliance regulations, ordinances and legislation.

Possess a valid driver’s license.

Able to create alternative solutions to problems.

Able to work well under pressure.

Strong attention to detail.

Must possess excellent customer service skills, with the ability to ask probing questions and understand and resolve customer concerns; Must be smartphone and tablet literate, with the ability to learn and navigate new software quickly; Must be able to independently apply TFI’s processes, procedures and uphold rigorous standards without constant management; Any second language an asset.

Position Benefits: Full-time, year-round position; A company culture that values ideas, initiatives and personal growth with a strong emphasis on rewarding positive contributors to the overall culture.

Excellent compensation packages – including: Health & Dental benefits, Pension Plan and Competitive Wages; Frequent and World-Class Training Opportunities at our Manufacturer Partners in the United States.

Continuous opportunities for personal growth by working on multiple equipment lines, with a variety of different model types and challenging problems.

Use of a company vehicle to conduct service visits.

TFI supplies every technician with the most up to date technology in the industry, including tablets and smartphones operating cutting edge cloud-based software.

TFI provides all training and tools to be successful in this position.

If you are looking for a new opportunity to grow in your career, we encourage you to apply today Taylor Freezers Inc.

is committed to providing a barrier-free work environment in concert with the Accessibility for Ontarians with Disabilities Act and the Ontario Human Rights Code.

As such, Taylor Freezers Inc.

will: make accommodations available to applicants with disabilities upon request during the recruitment process, as well as, strive to ensure that its employment practices are free from direct and indirect discrimination.

Company Description TFI is known as the insightful leader in the Food Service Industry, we are dedicated to helping our customers refine and reinvent their products offerings and customer experience with our premium Food Service equipment, OEM parts, supplies and Field Service.

Our company core purpose is to ensure that each piece of equipment we sell and service offers “the Perfect Serving” – each and every time.