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Service desk agent

Tundra Technical Solutions

This is a Full-time position in Ottawa, ON posted July 12, 2019.

Must Haves:
• 6 months 3 years of Customer Service Experience 
• Bilingual (English/French) 
• Ability to listen, and identify computer related issues over the phones from clients 
• Ability to articulate technical instruction to support our clients with computer software hardware or configuration issues over the phone 
• Strong communications skills oral, written
• Punctuality * Candidate must be able to do shift work/rotational : Hours of Operation: 
• This position requires shift work (7.5 hours shift) 
• Schedule rotates monthly making personal planning easier 
• Hours of operation and schedules are subject to change 
• Monday-Friday: 6:30 a.m.

to 12:00 a.m. 
• Saturday and Sunday: 7:00 a.m.

to 8:00 p.m.The primary role of the Service Desk Support is to field calls from clients experiencing issues with supported applications.

Incidents are logged within a ticket management system.

The Service Desk Support role provides support on a variable schedule to ensure required coverage during early mornings, evenings and weekends. Responsibilities: 
• Answers user calls and responds to customer incidents and problems 
• Creates and resolves trouble tickets according to service level agreements 
• Transfers tickets to other teams as required for resolution or escalates to Team Lead or Supervisor as needed 
• Follows up with customers to validate that the issue has been resolved 
• Works with support team(s) to resolve tickets as required Company A global provider of innovative staffing solutions and services, Tundra was formed with a simple idea — ‘Go Beyond’ — challenge conventional practices while redefining clients’ expectations.

Since 2004, Tundra has grown quickly, today operating offices across North America, Europe and Asia.

We are actively working with top global contract and full-time talent.To ‘Go Beyond’ and ‘Redefine our Client Expectations,’ Tundra developed a clear and concise Vision: “To become the number one presenter for the top global talent.” Simply ‘finding people’ is not enough; our clients require the ‘right people’ at the ‘right time’ and for the ‘right role.’ Attract, engaging and maintaining relationships with the most talented resources is our distinctive competence.Please contact us if your business seeks a recruiting partner who finds the very best talent and challenges conventional recruitment practices, ideas, processes and tools.

Our innovative approach to Permanent and Contingent Recruitment, Direct Source Solutions, Recruitment Process Outsourcing (RPO), MSP services and Payroll Management Solutions has positioned Tundra as one of world’s fastest growing human capital management companies.