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Service coordinator

Vivaco Groupe Coopératif

This is a Full-time position in Ottawa, ON posted August 9, 2019.

Service Coordinator THE CHALLENGES WE OFFER We are looking for a service coordinator acting as a dispatcher and advisor reporting to the Service Foreman for our Vars branch.

The main tasks are: Demonstrate safe work behaviors and adherence to corporate health and safety initiatives and policies; Update the service planner quickly and accurately; Coordinate machine repairs with the Service Manager to meet deadlines; Provide customer support for incoming calls and effective follow-up during and after machine repairs; Create and structure work orders, review memos, if any, and warranty status, check customer payment arrangements, history, and codes to download into the service planner; Manage local purchases and review work orders for billing / uploading and ensure credits and parts have been processed and submitted; Attend warranty processing, including documentation requirements; Manage product improvement programs from the manufacturer; Track and invoice service agreements contract, Pro Care and Service Pro; Responsible for internal and external communications with clients; Prepare estimates and quotes and communicate them to the client; Keep track of work sheets waiting for billing, thus reducing work in progress (overdue documents, core credit, C.O.D.

records) / APPLICANTS SHOULD FIT THE FOLLOWING PROFILE Have a College Studies Diploma or a Vocational Studies Diploma, and/or 3 to 5 years of experience in the field of customer service or heavy machinery, any experience or training related will be considered; Personality with a team spirit, a dynamic attitude, a sense of autonomy, a sense of organization and an ability to communicate Knowledge of mechanical and electrical terms Knowledge of Microsoft Office Suite (Excel, Word) Knowledge of the KeyStone system (asset) Bilingual spoken and written (French and English) Though we appreciate and consider all applications, only candidates selected for an interview will be contacted.