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Remote Tax Expert – Bilingual French/English, Seasonal

Intuit

This is a Full-time position in Ottawa, ON posted November 21, 2021.

Ready for a new seasonal opportunity with the 1 tax software company in Canada?

If you have experience as a tax preparer, are highly motivated and love communicating directly with customers, you could be a perfect match for this Seasonal Canada ProReview Specialist opportunity.

As a ProReview Specialist, you will empower Intuit customers to complete their taxes using Turbo Tax.

TurboTax is the 1 best-selling brand of tax preparation software in Canada.

Year over year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies To Work For” and Fortune World’s “Most Admired Software Companies” lists.

RESPONSIBILITIES
• Answer TurboTax customer phone calls and delivering a professional, personalized customer service experience in both French and English
• Demonstrate empathy toward customers, empowering and partnering with them to help them feel confident to do their own taxes
• Proactively seek out and deliver the right answer for each customer
• Successfully troubleshoot, resolve issues and answer complex tax questions using our defined practices, procedures and company policies
• Document customer interactions Full bilingual written and oral working proficiency in English and French is required Extensive experience preparing a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments and foreign income.

Must have prepared a minimum of 60 personal tax return prepared per year over the last two years In depth knowledge of tax laws and tax concepts, solid critical thinking and problem solving skills Experience preparing Quebec personal tax return (TP1) required Strong understanding of computers and software Subscription to a reliable high-speed, hard-wired internet connection, DSL or Cable required Experience providing support in a call center environment a plus http://careers.intuit.com/job-category/6/customer-service-and-support/job/00120644/tax-specialist-bilingual-french-english Imagine a career where your creative inspiration can fuel BIG innovation.

Year-over-year, Intuit has been recognized as a best employer and is consistently ranked on Fortune’s “100 Best Companies To Work For” and Fortune World’s “Most Admired Software Companies” lists.

Immerse yourself in our award winning culture while creating breakthrough solutions that simplify the lives of consumers and small businesses and their customers worldwide.

Intuit is expanding its social, mobile, and global footprint with a full suite of products and services that are revolutionizing the industry.

Utilizing design for delight and lean startup methodologies, our entrepreneurial employees have brought more than 250 innovations to market – from QuickBooks®, Quicken®, and TurboTax®, to GoPayment, Mint.com, big data, cloud (SaaS, PaaS) and mobile apps.

The breadth and depth of these customer-driven innovations mean limitless opportunities for you to turn your ingenious ideas into reality at Intuit.

Discover what it’s like to be part of a team that rewards taking risks and trying new things.

It’s time to love what you do Check out all of our career opportunities at: careers.intuit.com.

EOE AA M/F/Vet/Disability Full bilingual written and oral working proficiency in English and French is required Extensive experience preparing a variety of federal and provincial returns for individuals, including student, pension, self-employed, rental property, investments and foreign income.

Must have prepared a minimum of 60 personal tax return prepared per year over the last two years In depth knowledge of tax laws and tax concepts, solid critical thinking and problem solving skills Experience preparing Quebec personal tax return (TP1) required Strong understanding of computers and software Subscription to a reliable high-speed, hard-wired internet connection, DSL or Cable required Experience providing support in a call center environment a plus