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Procom: Help Desk Specialist


This is a Full-time position in Ottawa, ON posted August 1, 2020.

Help Desk SpecialistOn behalf of our Public Sector client,we are seeking the services of a bilingual (English/French) Help Desk Specialist, to provideIT support to the client’s user community.Job Details-Receive client requests for assistance, by telephone, e-mail or other means of communication-Provide support to resolve client requests for assistance including remote control of client workstations-Install, maintain, and troubleshoot hardware and software at the user workstation-Roll out of new/updated software on workstations-Install, maintain, and troubleshoot desktop connectivity, multi-media kits, network cables, RAM, video cards etc.-Install new users’ PCs-Install, maintain, and troubleshoot network printers-Set up of remote access PCs, laptops, printers, and softwareMandatory Criteria Must haveMS Windows Server LAN experience-Must have experience providing IT user support for personal computer workstations and peripherals such as printers, blackberries/smartphones, scanners, monitors, etc.-Must be bilingual in Canada’s official languages and be highly proficient communicating orally and in writingStart Date: Upon contract awardAssignment Length: 1 year, plus optionsSecurity Requirement: Secret