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It help desk specialist

Myticas Consulting

This is a Full-time position in Ottawa, ON posted November 28, 2019.

Job Description The recruitment team at Myticas Consulting is looking for an experienced IT Help Desk Specialist who would be interested in a contract opportunity offered within the Ottawa, Ontario region.Security Clearance Required: Enhanced Reliability.Qualifications:Must be ITIL CertifiedExperienced developing procedure manuals and documentation for help desk use.Experienced conducting periodic user satisfaction surveys and track user problem trends.Experienced making recommendations for improvements to network systems and creating reports based on information provided from user surveys and trends.Proven experience within an IT Help Desk role.Responsibilities:Identifying and resolving workstation related hardware and software issues within the organization by providing end user support.Interfacing with clients via emails, telephone or in person for the purpose of completing or scheduling IT work in the NCR.Demonstrating dependability, client focus and excellent interpersonal as well as conducting themselves in a professional manner and having respect for diversity.Complete helpdesk tickets related to IT issues such as hardware issues, monitor issues etc.

in the NCR eitherCandidates looking to apply for this role are to send us an updated version of their resume in confidence.

Our team will be sure to review all applicants and follow up accordingly at the conclusion of the review process.Job is also known as: IT Help Desk Specialist, Help Desk Specialist, Help Desk Analyst, IT Help Desk AnalystZIPMY Company Description Myticas Consulting is a boutique IT professional services staffing organization, tailored to delivering high-performance Telecommunications (Network Engineering), ERP/SAP, Business Intelligence, and Technical CRM resources to our end customer business needs.

Built on over 50 years of combined experience, the team at Myticas understands the unique subtleties involved in effectively delivering the right individuals for highly unique requirements.