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It client engineer patching


This is a Full-time position in Ottawa, ON posted May 16, 2019.

JOB PURPOSE Working with the Americas IT Organization this role will be part of the Corporate Operations Support team responsible for the development and future direction of the Endpoint workspace environment, infrastructures and day to day internal IT support for McAfees shared services.

MAIN RESPONSIBILITIES Responding to requests for IT assistance that have been filtered by the Tier 2 (Field Operations staff) for resolution.

You will be involved in supporting approx.

10000 users in a heterogeneous environment of OSX/Windows and Mobile Devices.

As a Windows Patch Management Engineer your objective is to develop and implement patch management methodologies and best practices using various automation toolsets.

Responsibilities include:
• Document issues and associated resolutions to problems.

• Participate in OS patch management and coordination.

• Develop and test Windows security patch packages.

• Troubleshoot Windows OS and Microsoft application security patch installations.

• Participate in technical on-call rotation
• Ongoing maintenance & administration of assigned systems.

• Adherence to policies, processes and procedures within your areas of responsibility.

• Assistance with execution of projects related to areas of responsibility
• Participate in 24X7 system administration and resolve distributed server issues.

• Root cause analysis.

• Assist with maintaining compliance for industry certifications such as PCI
• Create and maintain reports for patch compliance and system audit data.

• Participate in ongoing operational projects.

• Provide recommendations for system automation.

• Troubleshoot hardware and software issues as they arise.

ROLE SPECIFICATION Required Experience: Proven customer service experience Previous deep-level troubleshooting experience in an IT environment Executive support experience Strong communication skills (verbal /written) Strong organizational, prioritization and decision making skills Experience with desktop imaging software Experience with VPN/RSA security In depth knowledge in supporting the Security and Vulnerability Patching Lifecycle o Vendor awareness of patch cycles (e.g.

MS Patch Tuesdays etc.) o Demonstrated responsibility and experience in large enterprise oversight and remediation efforts Windows 10 Clients o Demonstrated exposure to the Win 10 desktop in-place upgrade process o Configuring, Imaging and OS deployments with SCCM, including Experience with various client features like discovery, installation, inventory and software metering Familiar with status messages and various server and client-side logs used for troubleshooting Product closed-loop feedback into Development organization on product performance and supportability Desired experience: SCCM deployments and patching Scripting with view to automate manual tasks Large scale deployment experience Process compliance Knowledge of the ITIL Framework.

Windows 2008-2016 Server support experience Awareness of Tivoli Endpoint Management System (BigFix)