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New

Implementation Specialist

Lone Wolf Real Estate Technologies Inc.

This is a Full-time position in Ottawa, ON posted December 2, 2022.

We’re here to make real estate transactions simpler.

We do that by providing a digital lead-to-close experience for agents, brokers, and their consumers.

We’ve seen a lot of change over the past 30 years—but we’ve been here to support real estate from day one.

With the diverse landscape of the real estate industry, we want diverse talent We want to celebrate each other’s individuality and embrace our differences to enrich our commonalities and relationships throughout our organization, and we want you to be a part of that.

As an Implementation Specialist, you will lead professional services engagements with our clients and partners, including implementations, training, conversions, data setup and other billable services.

Through needs assessment and detailed project planning, the Implementation Specialist will develop strong business partnerships with customers by functioning as a system expert, successfully onboarding clients and completing projects on-time and within budget.

ESSENTIAL RESPONSIBILITIES AND DUTIES: Implement a coordinated project plan to manage successful client implementations, conversions and other professional service engagements across the Lone Wolf platform suite.

Provide product training, pre-sales and post-sales application related activities and escalated application support in accordance with internal guidelines and policies for the Lone Wolf platform suite.

Provide regular internal and external status updates highlighting accomplishments and risks.

Work closely with the Business Solutions Consultant team to ensure a smooth transition from implementation to feature adoption and utilization.

Track project work to ensure implementations are progressing on-time and within budget.

Maintain a comprehensive understanding of in-progress product development, product vision and Lone Wolf direction.

Maintain a good knowledge of the real estate industry and trends.

EDUCATION: EDUCATION : A degree in Advertising, Accounting, Business or a related field EXPERIENCE : 1-3 years of experience in client services, training, or consulting WHAT DO YOU NEED: A degree in Advertising, Accounting, Business or a related field.

Exceptional project planning skills and ability to multi-task.

Proven track record in providing in-house and remote training.

Proven ability to meet and exceed service standards and KPIs.

Demonstrated ability to successfully and independently manage multiple projects and resolve issues.

Excellent written and verbal communication skills; excellent presentation skills.

Experience working with Product and QA to troubleshoot, test and improve products.

Prior experience with agency systems or related software/applications preferred.

We’ve become the largest real estate software company in North America.

Our products provide our client’s with a competitive advantage in today’s market and nearly 10,000 offices are utilizing our feature rich, fully integrated windows and web based software solutions.

At Lone Wolf Technologies, we are an equal opportunity employer that is committed to inclusion and diversity.

We hire and attract candidates from all backgrounds regardless of age, race, creed, colour, religion, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, status as a protected veteran or any other legally protected grounds and ensure that we will not discriminate on these basis.

Please note that accommodations are available on request for candidates taking part in all aspects of the selection process.

If you do require accommodations, please contact the Human Resources Department at Lone Wolf Technologies by calling 1-866-CRY-WOLF (1-866-279-9653) or emailing recruitmentlwolf.com.