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excelHR: Bilingual team leader long term


This is a Full-time position in Ottawa, ON posted March 20, 2020.

We are looking for a skilled Team Leader, Claims Processing to supervise daily operations and personnel aiming for maximum efficiency regarding claims processing for our clients.

This role will ensure to communicate and educate staff regarding policy/claims provisions, including training and the appropriate referral to policies and client advisors.

This is a great opportunity for a high-energy, results focused professional looking for a challenge within a fast-paced environment.Reporting directly to the Manager, Claims Processing, you will interact daily with team members and/or peers within the functional area.

You will effectively supervise your team and processes to ensure quality results for the client, while monitoring and conducting customer needs assessments while keeping employee morale.

From time to time you may be required to assist the department with telephone communications to clients regarding claim benefits.An excellent Team Leader, Claims Processing must be an organized, reliable, results-driven professional and have excellent people skills.

They must have a practical mind to solve problems on the spot partnered with an ability to see the big picture and make improvements.

As a Team Leader, you must also have excellent customer service and communication skills along with exceptional attention to detail and accuracy.

As well, strive for excellence by leading information sessions, team huddles, coach, nurture and seek out future talent.Roles and ResponsibilitiesBuilds on the strategy that has been implemented to meet financial and quality objectives that support client and the companys goals.Oversees work of employees engaged in processing claims, maintaining related files and logs, and checking eligibility of claims.

Proactively identifies problems and assists in solving payment and other business office issues Monitors processing of claims for reimbursement and ensures all necessary documentation and attachment are included with claims.

Interacts with clients and administrators to coordinate communication of billable services to clients.Provide direction, leadership, vision and knowledge to the Claims Processing TeamProactively identifies problems and assists the team in solving relocation/policy/claims and other business issues Provide strategic leadership, vision and direction to the Claims Processing Team and ensures adherence to relocation policy matrix Ensure teams duties are carried out professionally by answering questions from our client(s).Maintains a quality system, which will be conducted by coaching, one on one feedback and focuses on continual improvement and employee involvement.Interacts daily with employees to ensure that all team members understand their expectations and their importance to the program.

Assists with the hiring, coaching and provide training to personnel to maintain high customer service standardsCollect and gather statistical data for weekly, monthly and annual reports for different departments or upper managementQualifications and Experience 2-3 years of Finance/Accounting experience or related experience3+ years providing exceptional Customer ServiceKnowledge of Government of Canada contracts, with specializing in Relocation services is an assetStrong supervision, analytical, organizational, interpersonal and time management skillsExperience designing incentives, establishing goals, and managing call centre productivityFlexibility to work additional hours as dictated by business needsMUST BE ELIGEABLE FOR AN ENHANCED SECURITY CLEARANCE Bilingualism is preferred#glassdoorThis position will be proceeding once the office has reopened for normal businessWe are an inclusive employer committed to diversity and inclusion.

We encourage applications from all qualified candidates and will accommodate applicants needs throughout the recruitment process.

If you have accommodation needs, please reach out to us as soon as possible by sending an email to accessibility officer