Dealer Services Specialist II

Dealer Services Specialist II page is loaded Dealer Services Specialist II Apply locations Concord NC time type Full time posted on Posted Yesterday job requisition id R202318994 Company: Cox Automotive
– USA Job Family Group: Vehicle Operations Job Profile: Dealer Services Specialist II Management Level: Individual Contributor Travel %: No Work Shift: Day (United States of America) Job Description: Assist with customer care issues, respond to dealer inquiries, problems, or concerns professionally, and escalate as necessary.

Educate customers on Online Vehicle Exchange, Simulcast, Manheim.com, and other Manheim services & products.

Provide assistance and training in usage.

Serve as initial contact for buyers and sellers.

Work with the manager to ensure a consistent and effective online and in-lane customer experience, appropriate transaction processing, high customer satisfaction, and service levels.

Work with lot operations and quadrant coordinators to ensure appropriate scanning and organization of account vehicles.

Works directly with customers onsite, via email & phone to ensure expectations are met and service issues are resolved.

Champions all sale day preparations (pre/post activities) related to in‐lane and online sales.

Demonstrates professionalism and sincere appreciation for the established business relationships between the dealers and Manheim.

Investigates, troubleshoot, and resolve customer problems and issues; serve as a liaison between customers, sales teams, and location personnel to reconcile problems and to maintain a high level of customer service.

About Us: Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars.

Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox.

Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

For more details on what benefits you may be offered, visit our benefits page.

Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law.

Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.

About Us Cox brings together the world’s greatest minds to help breathe life into new possibilities – and drive innovation for a better future.

That’s why we look for individuals who share our pioneering spirit, have imaginative ideas and are fearless when it comes to tackling the world’s biggest challenges.

Our people love technology – and they love making a difference.

They have a passion for finding new solutions and working with brilliant colleagues.

Every day they dedicate themselves to a huge range of exciting projects, contributing to the Cox vision around the globe.

From engineering new sustainability solutions that conserve water and energy to creating the infrastructure for the smart cities of tomorrow, there’s no challenge too great for our pioneers.

And there’s no shortage of opportunities for you to make a difference.

Come and experience the dynamic, collaborative and creative environments where your ideas are welcome and new discoveries are waiting.

To help you grow to your full potential, we strive to support our employees in their career aspirations and promote the freedom to explore new horizons.