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Customer Service Associate

The Job Window

This is a Contract position in Ottawa region, ON posted May 3, 2018.

Job Description

Do you like helping people get the most out of the products and services they love?

Is being part of an award winning team that passionately cares about customers and delivers best-in-class customer service important to you? Then you’ll love being a member of our client’s customer service community!

The Job Window has an opening for a motivated Customer Service Associate on behalf of our client, a progressive promotional marketing & consulting firm in the Kanata area working to bring their clients’ products to people that need them.

The Customer Service Associate is the front line of our client’s company, offering solutions, identifying opportunities, and serving millions of customers – one at a time.

What does it take to handle customer questions and concerns? Courtesy, professionalism and product knowledge. The goal? Help customers and provide them with solutions. This firm will get you started by providing on-the-job training and resources. On their team, you’ll be an important part of shaping their customer experience – from setting up new accounts, to answering questions and actively listening for opportunities to expand and deliver great services.

Responsibilities of the Customer Service Associate:

  • Approach customers during in-field campaign and offer information on benefits of clients’ products and services, provide customer service support, and act as a liaison between clients and consumers.
  • Assess customer’s individual needs and interests in order to best recommend products.
  • Maximize client visibility and presence at all client events and campaigns.
  • Present products in a fun and professional manner and ensure positive consumer engagement with the brand.

Qualifications of the Customer Service Associate:

  • 1-2 years’ experience in retail, restaurant/food service, hospitality, field promotions, promotional events, customer service, and other fields providing front-line customer service support or promotional support an asset.
  • Comfortable interacting with and initiating conversation with clients and consumers.
  • High-energy, enthusiastic personality.
  • Ability to work well in a team environment under minimal supervision.
  • Travel to in-field customer service campaigns throughout the Kanata area with promotional materials will be a role requirement. Access to reliable transportation strongly preferred.

Local applicants only

– we need to hire & train asap. Social security or valid permit is required as we are currently not offering sponsorships. A reliable form of transportation is a requirement for this role. Must be able to report to the main office in Kanata on a daily basis.

This is an entry level opportunity, so If you’re 18 years or older, apply today!

Bilingual (English & French) an asset.

How to Apply