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Customer retention specialists

This is a Full-time position in Ottawa, ON posted October 30, 2019.

Job Description Customer Retention Specialists Work on the phone, making and receiving phone calls from existing customers as a part of the customer service department.

The purpose of this job is to keep customers happy with the company.

Positions involve sitting for long periods at a desk or in a cubicle, and can involve evening and weekend work hours.

Customer retention specialists often report to a department supervisor, work in a team environment and can be micromanaged.

You’ll need to have: A high school diploma or GED is required Previous customer service or call center experience Interpersonal skills Excellent customer service Ability to solve problems Ability to handle rejection Ability to meet retention goals Company Description A Total Business Solution:We work extremely hard: We are a one stop shop for all of your business needs from Staffing and Direct Hires to Payroll and Worker Compensation.We work extremely hard to understand what it takes to forge strong, lasting bonds between companies and candidates.

We do this with an understanding in place built on trust, professionalism, integrity and superior client service.