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Complaints Intake Administrator/ High Profile Professional Regulator

Dean Group

This is a Contract position in Ottawa, ON posted August 5, 2022.

Complaints Intake Administrator/ High Profile Professional Regulator Toronto , ON M5V 3H2 Type: OS
– Admin & Corporate Services Job Number: 16573 Job Description Our client, a leading professional association is searching for an experienced Complaints Intake Administrator to support their Standards Enforcement team.

They have over 95000 members and represent a globally recognized designation.

You will provide support to the intake and assessment of complaints of professional misconduct made against the members, students or firms.

Tasks include: Monitoring complaint intake channels, managing case management database updates and acting as the initial point of contact for complainants and respondents Reviewing materials provided by the complainant, conducting research, and working collaboratively with Standards Enforcement team to develop risk-adjusted case plans to gather and process evidence Communicating, orally and in writing, with complainants and respondents to gather sufficient and appropriate information and supporting documentation about complaints of professional misconduct Provide administrative support relating to Committee management Maintaining internal database for Committee decisions Drafting, preparing, and coordinating Committee meeting follow-up work, including letter preparation and related file maintenance Competitive Salary Plus pension Plan Plus 3 Weeks vacation.

Hybrid work model.

Qualification Requirements: University degree in business and/or another related discipline preferred 3 years experience working in a legal, regulatory, investigative, or professional services environment .

Salesforce experience is considered an asset Prior experience working in a conflict resolution, or equivalent, role is an asset Interested candidates may forward a resume to Martha Orr morrdeangroup.ca DGT2 Related Jobs: Exam Delivery and Communications Specialist Toronto, ON Process Improvement Specialist / VBA Programming and Power BI Needed Toronto, ON Senior Data Management Analyst (2) Toronto, ON Login to save this search and get notified of similar positions.