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Commercial installation coordinator

Adt Security Services

This is a Full-time position in Ottawa, ON posted May 16, 2019.

Company Overview:ADT is a leading provider of security and automation solutions in the United States and Canada for homes and businesses, people on-the-go and their network.

Making security more accessible than ever before, and backed by 24/7 customer support, ADT delivers same-day service and live answer within seconds in customer operations, helping customers feel more safe and empowered.

ADT is headquartered in Boca Raton, Florida and employs more than 18,000 people throughout North America. More information is available at www.adt.com .

Position Summary: Under the supervision of the Commercial Installations Manager, the incumbent will handle dispatching and follow up for commercial installations and also will perform administrative follow up necessary to close and invoice installation work orders.

Duties and Responsibilities: Take calls from employees and subcontractors involved in installation workAssign commercial installation work to installers and contractors on the basis of their availability and skillsConfirm equipment availability with the warehouse and external suppliersConfirm appointments with customersSchedule appointments and enter related information in the scheduling and monitoring system(s)Work collaboratively with sales reps to meet customer installation datesRespond to customer inquiriesProvide support to contractors when questions and problems arise during installationsForward work orders to the warehouse for preparation of needed equipmentSchedule contractor availability on a weekly basis and update scheduling system as requiredFollow up on pending installations and record their status in the scheduling system with updated comments and explanationsUpdate customers on pending installation datesClose installation work orders in order to proceed with invoicingConduct necessary follow up for work orders that include parts discrepancies or back ordersPerform other tasks related to the position as requested by the immediate supervisorWork closely with team manager to coordinate and improve compliance to EHS procedures and policies Education:High School Diploma required.

Community College in Business Administration or related discipline is an asset Experience: Work experience in the alarm industry is an asset Skills:Bilingualism (French and English)Excellent oral and written communication skillsTechnical knowledge of security equipment is an assetStrong customer service focusArticulated, diplomatic and professionalAbility to work autonomouslyAbility to work under pressureOrganize and manage prioritiesEffective organizational skillsTeam playerFlexibility to change ADT Security Services Canada, Inc.

provides equal access to employment opportunities for all applicants and employees in accordance with applicable federal and provincial laws, without regard to race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital status, family status or disability or any other characteristic protected by provincial or federal law.

ADT Security Services Canada, Inc.

is committed to treating all people in a way that allows them to maintain their dignity and independence.

We believe in integration and equal opportunity.

Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at [Click Here to Email Your Resumé] if you require accommodation.

We will work with all applicants to accommodate their individual accessibility needs.