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Cadillac Fairview: Security guard

Cadillac Fairview

This is a Full-time position in Ottawa, ON posted March 24, 2020.

Role Impact:To deliver a consistent and superior level of customer service to clients by actively seeking out opportunities to provide assistance and support.

To ensure that property rules and standards are observed by maintaining a highly visible and reassuring presence through their assigned patrol and post duties.

To act as a deterrent to crime and undesired activity and help to maintain a visibly safe and welcoming property environment.

The successful candidate must be able to work shifts including weekends, nights, and evenings.

What you will deliver:Provide exceptional service in order to enhance customer experience; Seek compliance with property standards, rules and regulations; Perform highly visible patrols of assigned patrol areas/zones and positively engage with clients on a continual basis; Work closely with other departments, especially Guest Services, to provide customer service support to clients.

To respond and have accountability for the resolution of customer concerns/complaints; Assist clients with specific problems, such as safety concerns, illness or emergencies, etc.; Protect the property and maintain a safe and welcoming environment; Enforce the property’s rules and regulations in a fair and responsible manner; Remain vigilant for signs of criminal and/or suspicious behaviour related to the property and initiate the appropriate steps to report/follow up as per operating guidelines; Remain prepared to respond to crime, disturbances, fire and emergency situations as per life safety training, fire/bomb threat evacuation procedures and/or operating guidelines; Assist clients by responding to crimes that have occurred and ensure appropriate law enforcement authorities are summoned; Report and follow up on hazards and/or deficiencies identified during the course of duty Inspect fire equipment on a daily basis; Respond to medical emergencies and provide first aid, CPR or AED support as necessary until medical professionals arrive; Prepare written reports using the Company’s standard report-writing program; Deal with trespassers and unauthorized persons found on the property, in a fair and safe manner, by enforcing the Trespass to Property Act; Support of JH&S program to ensure occupational safety is prioritized and effectively practiced throughout all areas of property operations; To provide after-hours lock-up and morning open-ups; Complete CF Serve and Secure program with annual recertification;Perform other duties as assigned.

What your strengths are: A team player with strong interpersonal skills;Customer service focused;Strong communicator, verbal and written;Able to use sound judgment, discretion and overall decision-making skills; Able to use tact and diplomacy in dealings across a range of settings and situations; Able to work in a challenging, fast-paced environment.

What you need to succeed:Post-secondary education in Law Enforcement/Security or equivalent; Minimum one (1) year of mall security experience preferred; Provincial Security License; Current CPR/First Aid Certification; Knowledge of Trespass to Property Act; Working knowledge of Occupational Health and Safety Act; WHMIS and other safety courses an asset; Knowledge of applicable federal, provincial and municipal legislation and regulations; Basic computer skills are required;Prior work experience in a customer service environment is a definite asset; Working knowledge of emergency and standard operating procedures; Ability to maintain and enforce access control procedures; Knowledge of crowd control in emergency situations and emergency events; Ability to use and inspect safety, fire and security systems.