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Business Operations Analyst

Thomson Reuters

This is a Contract position in Ottawa, ON posted May 13, 2021.

Job Description Are you passionate about advancing emerging technology and finding solutions to problems?

Are you a self-motivated person who loves diving into the details?

Most importantly, do you love being part of a fast-paced team that is working to make big changes?

About the role As a Quality Operations Analyst, you’ll have the following responsibilities: Create a ‘quality monitoring’ process in partnership with stakeholders from products, operations, and technology Develop and implement an operational model to continue expanding chatbot scope Analyze data sets and transcripts within product to inform forward momentum and evolution of the product Use case formulation Review utterances and recommendations to grow the vocabulary of our chatbot and refine its capabilities Collaborate with Product Management by contributing ideas and key learnings to backlog development Play a critical role in implementation, providing product management support, integration, and user acceptance testing Provide data/collaborate/build presentation decks for stakeholder updates Lead the co-creation of digital channel growth objectives and plans to drive immediate business outcomes Support our leadership team in sponsoring digital growth efforts, including strategic business planning, business case preparation, goals / OKRs, and advocating for our priorities in the broader operational team This role is open for remote candidates too.

About you You’re a fit for the role of Digital Operations Analyst if you have: Minimum of 3 years working as a business analyst or in an operational leadership role Demonstrated ability to co-create a strategy and experiences that deliver optimal CX and business outcomes, within the context of competing priorities and aggressive timelines Broad business and technical acumen, with knowledge of technology trends, digital marketing, and design-centered thinking Confident and skilled in MS Office Have a high degree of attention to detail Quick learner with strong communication (written and verbal), research, problem-solving skills, and an energetic passion dig into details; organized and focused Have a bachelor’s degree What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through: COVID-19 Response: Currently working remotely and following local COVID-19 bylaws and guidelines with the majority of our offices being remote until July 2021.

Upon return, we will be embracing a hybrid work environment consisting of in-office and remote work Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact Do you want to be part of a team helping re-invent the way knowledge professionals work?

How about a team that works every day to create a more transparent, just and inclusive future?

At Thomson Reuters, we’ve been doing just that for almost 160 years.

Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services
– Reuters.

We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them.

Sound exciting?

Join us and help shape the industries that move society forward.

Accessibility As a global business, we rely on diversity of culture and thought to deliver on our goals.

To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law.

Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

More information about Thomson Reuters can be found on thomsonreuters.com .

Locations Toronto-Ontario-Canada;Ann Arbor-Michigan-United States of America;Carrollton-Texas-United States of America;Eagan-Minnesota-United States of America