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Business Development Coordinator


This is a Full-time position in Ottawa, ON posted October 1, 2021.

Address:377 Southdale Road WestJob Family Group:Commercial Sales & ServiceThe Business Development Coordinator will be accountable for executing the Organization’s overall sales strategy for the Retail Auto Finance business line, and leading a go-to-market strategy for a defined territory.

Builds and maintains relationships with our Dealership Clients in order to advise on the company’s products, programs, underwriting guidelines and processes and to increase overall application submission rates and profitability.Summary of ResponsibilitiesThe Business Development Coordinator is responsible for developing and maintaining relationships with dealers in their assigned territory, advising on BMO’s underwriting guidelines, programs, and products in their specific market and policies and procedures as a whole.

They focus the majority of their time deepening relationships with their dealers by day to day management of dealer accounts, assisting in the loan process, and providing best in class customer service and generally acting as a liaison between their dealerships and the Bank.Essential Functions Serves as the lead point of contact for all Dealership relationship matters.

Ensures the timely and successful delivery of our pricing and communications to meet our Client’s needs and objectives.

Develops new business with existing clients and/or identify areas of improvement to meet goals.

Strives to bring low participating Dealerships up to territory average or greater.

Analyzes and reviews all territory reports to identify business opportunities by dealer and to prepare dealer calling objectives.

Provides best in class customer service through daily interaction with all internal BMO team members and external dealer representatives.

Answers client queries and identify new business opportunities among existing Dealers.

Liaises with cross-functional internal teams to improve the entire customer experience, and grow our ‘share of wallet’ with our Dealers Establishes and cultivates relationships with all dealership personnel in order to support growth targets.

Provides training on all programs and initiatives.

Provides follow up on outstanding approvals given and their current status.

Supports Originations, Dealer Services, Fraud, and various other internal departments as needed.

Establishes targets within their territory and coordinating meetings with Dealer representatives (i.e.

F&I Managers) and Dealer Lending partners.

Educates the dealerships about new policies and guidelines.

Cultivates and fosters strong relationships with BMO Business Development Managers within their assigned territory.

Conducts sales and finance presentations to demonstrate use of company products.

Properly and concisely documents sales calls through CRM tool ( or other)Other Functions Other duties as assigned.Requirements Education
– Bachelor’s Degree: Business, Finance, Marketing or equivalent degree.

– 1-3 years Sales, Client Relations, Account Management, and/or Relationship Management.

Skills & Abilities
– Demonstrable ability to communicate, present and influence key stakeholders as appropriate.

Direct experience demonstrating best in class customer service and relationship building skills.

Excellent written and verbal communication and negotiation skills.

Strong presentation and public speaking skills.

Strong problem solving skills.

Ability to manage time effectively and prioritize multiple tasks.

Ability to maintain confidentiality.

Flexibility to manage a territory and travel may be required on a daily basis up to 100% of the time.

Ability to resolve disputes to a level that satisfies all partiesCompetencies Collaboration
– Teamwork: Proficient
– Applying and Executing Creates a good working environment in the team; works towards shared goals contributing ideas and accepting change Provides assistance and coaches less experienced team members Collaboration
– Relationship Management: Proficient
– Applying and Executing Knows who to reach out to inside and outside of one’s team to get work done Takes action to enhance working relationships needed to achieve seamless work flow Execution
– Accountability: Proficient
– Applying and Executing Follows through to meet commitments to others Takes responsibility for achieving strong results, despite balancing multiple complex demands Risk Business Acumen
– Product Knowledge: Proficient
– Applying and Executing Understands the relevant products and services and the markets in which they are sold and their risk return to the organization Customer Focus
– Customer Understanding: Proficient
– Applying and Executing Probes in-depth to understand the Client’s business needs Explores and understands the Client’s alternatives and decision criteria Risk Business Acumen
– Industry Acumen: Proficient
– Applying and Executing Has good understanding of current market and competitive landscape that the organization operates within Collaboration
– Conflict Management: Proficient
– Applying and Executing Establishes rapport with all parties in an attempt to diffuse tension Confronts the issue, not the person Influence
– Two-way communication: Proficient
– Applying and Executing Communicates in a timely and straightforward manner Probes for additional information, clarifies assumptions and confirms agreed-upon actions Keeps everyone involved informed about progress and issuesThis role will allow the candidate to work remotely anywhere in Ontario.We’re here to helpAt BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life.

It calls on us to create lasting, positive change for our customers, our communities and our people.

By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact.

We strive to help you make an impact from day one
– for yourself and our customers.

We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs.

From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.To find out more visit us at is committed to an inclusive, equitable and accessible workplace.

By learning from each other’s differences, we gain strength through our people and our perspectives.

Accommodations are available on request for candidates taking part in all aspects of the selection process.

To request accommodation, please contact your recruiter.