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1VALET: Bilingual Customer Experience Specialist


This is a Full-time position in Ottawa, ON posted July 12, 2021.

1VALET is growing and we’re looking to add a Customer Experience Specialist to our team!

Reporting to the VP of Operations, you will champion the voice of the customer and drive forward our overall customer experience.

If you’re a relationship-focused and results-oriented individual who’s excited by the opportunity to lead the customer experience at a fast-growing tech company, we want to hear from you.

You’ll be joining an amazing hard-working group that’s changing the future of apartment and condo living!Responsibilities Training property managers on 1VALET software On-boarding new residents at client sites Visiting install sites and implementing improvements to lobby design Managing and improving the 1VALET call centre Implementing improvements to 1VALET’s on-boarding process Monitoring error logs & the system health of new deployments Participating in the creation and distribution of resident on-boarding material Designing a customer experience feedback system (NPS or other) Requirements Excellent communication and relationship building skills Bilingualism (French-English) Demonstrated success in a customer experience role with 5+ years experience Experience in a software/technology company or related field (construction/proptech) A valid driver’s license and access to a vehicle Ability to travel Why join us Fun and engaging culture Competitive compensation structure and benefits plan Stock options in a fast growing company Unlimited vacation time Office shutdown between Christmas and New Years Remote work and work from home Unlimited growth opportunities Who we are1VALET is a software-based smart building platform that converts any multi-family apartment or condominium into a futuristic smart building.

By centralizing building operations into one dashboard and empowering tenants with a Resident App, we’re able to simplify property management, transform how residents live, and create safer, smarter communities.