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Service technician

La-z-boy

This is a Full-time position in Ottawa, ON posted September 9, 2019.

Job Description Job DescriptionJob SummaryA La-Z-Boy Furniture Technician willPossess a solid knowledge of coverage of manufacturer warranty and extended comprehensive service planCoordinate directly with customers to determine their issue, course of action and schedule visits as necessaryComplete service calls in customer homesOrdering parts for customersInteract with Customer Service Representatives and Reception staff to obtain information required to complete service callsEnsure product service concerns are brought to the attention of the Service ManagerDocument discussions with customers, schedule, work orders and parts used in a timely mannerTake and file photographs necessary to support service decisionsJob Type / CategoryOur service team interacts with customers as well as many internal departments in the course of doing their jobs, which consists of much more than just repairing furniture.They play an important part in customer satisfaction by ensuring that they receive the appropriate care and attention during service process.Company ProfileWhy La-Z-Boy?Opportunities for growth within the companySteady workComprehensive benefits packageJob Type: Full-timeSalary: $16.00 to $20.00 /hour