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Dock and Door Service Technician in Ottawa

Donaldson & James Canada

This is a Full-time position in Ottawa, ON posted May 17, 2018.

Our client is looking for a Dock and Door Service Technician in Ottawa for a permanent position starting as soon as possible. Around 50 000$ a year depending on experience and skills. Daytime work, Monday to Friday, two weeks vacation, benefits after three months.


Activity A – Dock and Door Service – 65%

• Install and service dock products at customer’s facility including: doors, seals, bumpers, restraints
• Maintain and repair various types of dock and door equipment in various customer facilities (pully, counter weights, electronic controls, rollers, hydraulics, mechanical and electrical, welding)
• Check the overall condition and operational integrity of equipment
• Clean, lubricate
• Replace worn or defective parts
• Test specific components and safety devices
• Ensure repairs are completed according to safety standards
• Explain condition of equipment and repairs completed to customer
• Look up part numbers required for repairs and place orders with parts department
• Source parts and contact internal and external parts suppliers
• Ensure work area in customer’s facility is clean and tidy following the completion of maintenance/repairs

Activity B – Administration, Ordering and Invoicing – 20%

• Complete service work orders and obtain customer signature
• Close work order through ipad E-Tech
• Complete various forms i.e. S/M, breakdown, warranty,
• Submit sales leads • Complete and submit overtime and expense reports
• Return warranty parts with proper documentation
• Pick up parts or organize delivery of parts
• Bill out parts to work orders
• Maintain and invoice purchase orders

Activity C – Customer Relations – 10%

• Provide quotes to customers on parts and labour pricing
• Review work order with customer
• Schedule maintenance appointments with customers
• Follow customer’s policies and procedures while in their facility
• Respond to customer complaints/concerns
• Provide answers to customers questions relating to products, parts, safety related issues

Activity D – Van Parts Inventory and Van Maintenance – 5%

• Keep van well maintained and in good working order (i.e. oil changes, tire replacement, washing, etc.)
• Keep van tidy and organized and stocked with safety items
• Clean and maintain van tools
• Ensure all parts are accounted for
• Keep parts in van organized
• Perform yearly van inventory


• Equivalent preparation to a one year Community College certificate/diploma.
• Carry 24 hour pager when scheduled • Intermediate Computer Skills, Technology competence (iphone, ipad, E-Tech) • Physical demands at times to confined spaces (tight spaces under dock)
• Work environment daily both inside and outside of a building (dock)
• Customer Service facing
• Problem solving
• Administrative skills
• Time Management
• Independent work
• Driver’s Abstract

Please provide your resume in Word format.

Skills Required

  • Education level: Professional
  • Work experience (years): 3-5 years


Salary: 48000.00-54000.00$ per year

How to Apply