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Bilingual Parts Advisor

Thermo King Eastern Canada

This is a Full-time position in Ottawa, ON posted July 31, 2018.

Want to work with an industry leader in transport refrigeration? Discover what it means to work with one of the world’s most innovative and diversified companies.

Thermo King Eastern Canada sells, services and reconditions all major brands of transport equipment to manage temperature control environments for food and other perishables. We are a fast growing company looking to add an additional, and exceptional, Bilingual Parts Advisor to join our winning team.

This role is perfect for excited and self-driven individuals who have a positive attitude with superior customer service skills and quality workmanship. The ideal candidate will be reporting to the Parts Manager in our Ottawa location and will be assisting in taking care of our front and back counter customers. We have unlimited opportunities that would take your career to the next level.


  1. Safeguard inventory against shrinkage
  2. Supports technicians and service advisors in securing required parts in order to complete work orders
  3. Ensure confidentiality of suppliers
  4. Track and cycle count used units and heaters
  5. Review all work order parts usage
  6. Provide counter support for parts issues to shop floor
  7. Provide phone support to customers regarding parts
  8. Parts delivery to customer’s location
  9. Source non-stock parts for service jobs
  10. Receiving and stocking parts for shop and service vehicles
  11. Replenishes assigned inventory daily while ensuring no shortage of stock on common items
  12. Maintain accurate control of high dollar items and pending orders/receipts.
  13. Records of all repair orders, invoices, insurance estimates, credits and special parts orders
  14. Is proficient with computers and has the ability to analyze and interpret basic parts department reports, perform internet searches and look up parts catalog
  15. Prepare requisition orders to replenish parts and supplies.
  16. Prepare and track work orders.
  17. Advise on use and appropriateness of goods or parts
  18. Documenting discrepancies in the inventory system

Physical and Mental Effort:

1. 50 lb max

3. Counting

2. Handling Cash Accounts


  • Bilingual in French and English
  • 1 year in a parts/retail environment
  • Forklift license
  • Must be personable and proficient
  • Must maintain a high level of professionalism
  • Ability to communicate and respond in an effective and professional manner
  • Excellent organizational and time management skills
  • Ability to use judgment and tact when dealing with general inquiries
  • Superior Customer Service Skills
  • Ability to handle a high volume of work in fast-paced challenging environment
  • Proficient in MS Office
  • Accurate data entry
  • Retail experience
  • Basic Mechanical understanding

At Thermo King we take pride in knowing that our progress begins with our team members. We provide a supportive working atmosphere with training and career advancement opportunities. Apply online or forward your resume to the human resources department at Dheepthi.Gnaneswaran@odwyergroup.ca.

We thank all applicants; however, only those selected for an interview will be contacted.Thermo King Eastern Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.

Skills Required

  • Education level: None
  • Work experience (years): None


Salary: N/D

How to Apply