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System Analyst (Remedy)

CGI Group

This is a Contract position in Ottawa, ON posted November 23, 2022.

Position Description:

Remote Worker Accepted – Ottawa / NCR
Relocation: No
Security Clearance: Reliability Clearance Required (5 years residing in Canada) Must be eligible for Secret (10+ years residing in Canada)
BMC Programme

Mandatory: ITSM Remedy Software

CGI is a leading IT Consulting firm awarded Great Place to Work 2022 that has Canadian roots and a global reach!

Are you motivated by the opportunity to delight your clients by providing with innovative solutions to sophisticated technical problems? CGI is more than just an IT consulting company; we are a global organization offering a world of opportunities. Become part of an outstanding culture that gives you the freedom to innovate, influence decisions, achieve your full potential, and chart your own career.

These are exciting times for CGI, and we are looking for hardworking individuals to innovate with us. If you have a ground breaking spirit and thrive on innovation where you can influence the direction of technical strategy, now is the time to join our team! Our benefits include a share purchase program, profit sharing, wellness credits, training and development programs and flexible work schedules.

We are constantly growing and are always on the lookout for motivated people like you to join in on the CGI dream on a permanent full-time basis.

Currently, we are looking for a SIGMA SA Functional Analyst to become part of CGI with experience and good knowledge of ITSM functionality and data. Reliable/Secret Government Issued Clearance is required or the ability to obtain the clearance, which would mean to be eligible you must have been residing in Canada for at least 5-10 years.

Your future duties and responsibilities:

Typical tasks and activities associated with role include, but are not limited to, the following:

• Implement applications to support projects, departments, organizations or corporate services;
• Translate business requirements into systems design and technical specifications;
• Analyze and recommend alternatives and options for technical solutions;
• Analyze business requirements, perform feasibility studies, provide costing estimates for options analysis, map interdependencies, and produce the required functional and technical specifications or process re-engineering recommendations;
• Provide system expertise to both functional and technical teams to ensure effective integration of solutions across the application(s); and
• Provide application support to end-users by troubleshooting and correcting issues, providing training, and reporting to management.

Required qualifications to be successful in this role:

ITSM Remedy Software Installation,
ITSM Remedy Module Configuration,
Smart IT,
Smart Reporting



  • Configuration Management
  • Systems Analysis
  • Remedy
  • Requirements Analysis
What you can expect from us:

Insights you can act on

While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees ”members” because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today – one of the world’s largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI – where your ideas and actions make a difference.