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Service Desk Analyst

Myticas Consulting

This is a Contract position in Ottawa region, ON posted May 17, 2018.

Job Description

The team at Myticas Consulting is looking for an experienced Service Desk Analyst, who would be interested in an great opportunity within the Ottawa region.

Skills and abilities that are required for this particular role are:

  • Proven Customer Service Experience
  • Bilingual (English/French)
  • Ability to listen, and identify computer related issues over the phones from clients
  • Ability to articulate technical instruction to support our clients with computer software hardware or configuration issues
  • IT related certification is considered an asset (TIL)
  • Strong communications skills – oral, written
  • Government Security Clearance needed
  • Familiarity/Experience with Google Services/Google Cloud Services
  • Familiarity/Experience with IPad/Apple Technology/iPhones
  • Familiarity/Experience with MS Suite, MS Office 2013 or greater, MS Exchange, MS Active Directory
  • Familiarity/Experience with Remote technologies: VDi and VMWare
  • Previous experience doing overnight shift work if required

To apply for this opportunity, send us a detailed model of your resume in confidence.

Our recruitment team will formally follow up at the conclusion of the review process.

Company DescriptionMyticas Consulting is a boutique IT professional services staffing organization, tailored to delivering high-performance Telecommunications (Network Engineering), ERP/SAP, Business Intelligence, and Technical CRM resources to our end customer business needs. Built on over 50 years of combined experience, the team at Myticas understands the unique subtleties involved in effectively delivering the right individuals for highly unique requirements.

How to Apply