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Service Assurance – Network Operations Analyst, CP2

Nexus Systems Group Inc.

This is a Contract position in Ottawa, ON posted October 3, 2022.

Service Assurance – Network Operations Analyst, CP2 Position Description: Reporting to the Senior Manager, Operational Readiness & Assurance , we are seeking a highly motivated and qualified candidate to work to develop strategies and documentation for the long-term operations of our public safety radio networks, primarily focusing on network lifecycle, release and performance management activities.

The candidate will have the following accountabilities/responsibilities: Job Duties/Accountabilities: Effectively engage, collaborate and influence cross-functional teams to transform our public safety radio networks on a national basis to standard operational practices across all customer contracts; Liaise with internal teams including, but not limited to Radio Engineering, Service Operations, Supply Chain and Sales, as well as directly with customers to ensure overall operational readiness and continued service assurance to all programs, particularly lifecycle, release and performance management; Establish and maintain strong and effective working relationships with all vendors and partners, both external and internal; Develop internal business processes and partnerships to maintain all established documentation to outline the long-term strategic direction of our public safety radio networks, nationally; Evaluate existing and potential network assets and their on-going development needs, identifying End of Life (EOL) and End of Support (EOS), primarily focusing on ourability to maintain vendor support and the optimum releases for the assets within our networks; Collaboratively develop, deliver and report upon overall network plans; and Ensure that corporate requirements, standards and best practices are followed to deliver each program to customers in a timely manner.

Critical Qualifications/Competencies: Authentic, professional and confident communicator able to influence internal project teams and customer stakeholders through effective communication and presentation skills; Have a minimum of 5 years experience in network operations and/or engineering with excellent project management and technical documentation skills; Experience in network deployment, operation, particularly new equipment introduction and/or release deployment would be considered a key asset; Be highly self-motivated with a proactive and creative approach to problem solving Proven excellence in communications and documentation; Ability to work in a fast-paced environment and manage multiple projects through effective prioritization while meeting timelines; Strong analytical skills in order to be able to interpret data and generate insights and actions; Bachelor’s Degree or Diploma in Engineering, Technology, Computer Science or Marketing is an asset; High level of computer proficiency with Microsoft Office tools (Excel, Word, Visio, PowerPoint); Self-sufficient and strong ability to drive and adapt to changes; and Ability to motivate others and promote team spirit and employee value Bilingualism is an asset (English and French)