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ITSM System Analyst

CGI Group

This is a Contract position in Ottawa, ON posted November 22, 2021.

Position Description:

Be part of building one of the largest independent technology and business services firms in the world
Must have a secret security clearance
Location: Ottawa

Your future duties and responsibilities:

•Translate business requirements into systems design and technical specifications;
•Analyze and recommend alternatives and options for technical solutions;
•Analyze business requirements, perform feasibility studies, provide costing estimates for options analysis, map interdependencies, and produce the required functional and technical specifications or process re-engineering recommendations;
•Provide system expertise to both functional and technical teams to ensure effective integration of solutions across the application(s); and
•Provide application support to end-users by troubleshooting and correcting issues, providing training, and reporting to management

Required qualifications to be successful in this role:

•ITSM Remedy Software Installation
•ITSM Remedy Module Configuration
•DWP, Smart IT
•Smart Reporting

What you can expect from us:

Build your career with us.

It is an extraordinary time to be in business. As digital transformation continues to accelerate, CGI is at the center of this change-supporting our clients’ digital journeys and offering our professionals exciting career opportunities.

At CGI, our success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing our company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create.

Be part of building one of the largest independent technology and business services firms in the world.

Learn more about CGI at

No unsolicited agency referrals please.

CGI is an equal opportunity employer. In addition, CGI is committed to providing accommodations for people with disabilities in accordance with provincial legislation. Please let us know if you require a reasonable accommodation due to a disability during any aspect of the recruitment process and we will work with you to address your needs.