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HVAC Truck Based Service Manager

Johnson Controls

This is a Contract position in Ottawa, ON posted May 10, 2021.

What you will do Responsible for Service customer account leadership, including Labor and Material growth and execution of the Service business, for the team’s customer base.

Drives profitability and productivity of the team.

Manages customer relationship development and satisfaction.

Responsible for employee development and retention and for safety program compliance.

How you will do it Sets and monitors goals for customer account gross margin delivery and profitability, including Planned Services Agreements and Labor & Materials (L&M) work.

Drives L&M growth through Technicians and Team Leads.

Leads the execution efforts of assigned Service business to include warranty-related customer issues.

Responsible for procuring and mainlining fleet and tools inventory.

Ensures consistency of delivery systems through supervision and audits of Technicians, Customer Service Agent and others who are part of the service delivery process.

Reviews and approves all L&M quotations.

Responsible for budgeting, forecasting, accounts payables/receivables.

Responsible for maintaining appropriate staffing levels to accommodate existing and new business needs, hiring, training and transitioning new employees as well as the day-to-day performance of the service team, conducts formal performance reviews, and all related issues.

Responsible for safety performance and program compliance.

What we look for Preferred Technical school training such as a diploma in Electronic or Mechanical Systems or equivalent.

Experience in the HVAC or building controls industry.

6 years of management experience in a similar service deliverable environment.

Strong ability to prioritize work activities for the team, scheduling, and lead a diverse team.

Strong interpersonal, customer service, negotiating skills.

Demonstrated competence in writing and verbal communication skills.

Basic financial accounting skills and experience.

Demonstrated proficiency in MS Office applications and basic Windows environment.