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Bilingual (English-Mandarin and or Cantonese) client care representative (Mental Health)


This is a Contract position in Ottawa, ON posted May 18, 2023.

TELUS Health and LifeWorks have recently come together to leverage the power of technology and our caring cultures to further progress our shared goal of building a healthier and friendlier future for all. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees.

Our 24/7 Care Access Centre is where it all happens. Our Overnight Client Care Representatives are first responders to client requests received over the phone, email and chat. Taking care of clients’ means having conversations that determine their needs and appropriate support based on a wide array of industry leading solutions. Our environment is fast-paced, supportive, innovative and fun. Joining our Morneau Shepell family will provide you with fantastic work experience, not to mention some great connections and friends along the way.

Succeeding as a Client Care Representative will require the following core qualifications and skills

 A Bachelor degree, community college diploma or equivalent post-secondary education
 Bilingual in Cantonese and/or, Mandarin and English – oral and written –(Mandatory)

• The flexibility to work shifts which may include days, evenings, weekends, overnights
• Previous customer service experience in social services, sales, call centres and/or office environments preferred


Characteristics of an Client Care Representative

As a new employee you’ll get paid to learn more about our fantastic services and our approach to client conversations, through a combination of online courses and live instructor-led sessions.  Successful Client Care Representatives are:
• Passionate about helping others
• Excellent customer service, written and verbal communication skills
• Dedicated to providing a meaningful customer experience
• Empathetic and able to triage crisis situations to our clinical team
• Go-getter, results-oriented and good-natured
• Driven to achieve performance success and enjoy working in a fast-paced environment
• Happy to work for a successful company that promotes from within

If you are a solution-focused, empathetic person who enjoys providing support to those in need, than this role aligns perfectly with your aspirations. You’re not just supporting our business; you’re supporting people in a meaningful way.

Being part of the largest and most successful EFAP organization world-wide isn’t the only benefit. Additional benefits include:

• A permanent remote position, so you can be anywhere in Canada, with a competitive benefits package
• A robust training program that prepares you for your role
• Opportunities to increase your earnings through performance based incentive programs
• A place where excellence is rewarded
• An environment that values employee engagement, innovation and client service excellence
• Rewards for sharing your feedback and ideas
• Development plans and resources to support your career aspirations
• Growth opportunities in a company that promotes from within
• A team of colleagues who work hard together and have fun

Where permitted by law, company employees must be fully immunized to access a TELUS Health or LifeWorks office or customer premises.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may e-mail a request to

By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.