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Carefor Health & Community Services: Information Technology Telecommunications Administrator

Carefor Health & Community Services

This is a Full-time position in Ottawa, ON posted July 12, 2021.

THE OPPORTUNITY – IT Telecommunications AdministratorCarefor Health & Community Services is in search of a Telecommunications Administrator to join our IT team to provide administration and support of Carefor’s wired and wireless telecommunication devices and services.

As an IT Telecommunications Administrator, you will work with third party providers to manage services and devices, verify bills, manage device restrictions (e.G.

foreign country), troubleshoot, and analyze device usage.

This is a key role that allows Carefor to continue supporting a remote workforce to successfully deliver essential services to the community.

Who We Are:Carefor is Eastern Ontario’s largest home care and community support services not-for-profit with over 1,600 employees.

Formerly the Victorian Order of Nurses, Carefor has been providing service in Ottawa for over 123 years.

With offices in Ottawa, Pembroke and Cornwall, Carefor has become a committed and valued part of the wellbeing of the communities we serve.Carefor is unique in the region due to the comprehensive suite of services offered including professional services such as nursing, occupational therapy, social work, in-home physiotherapy and personal support services, as well as community support services such as meal delivery, non-urgent medical transportation, companion sitters, day programs, going home services, and homemaking.

Carefor also owns and operates a number of residential care facilities offering retirement, respite, specialized supportive housing, and palliative care hospice services.Operating in alignment with our values of respect, responsiveness, partnership, innovation and excellence, Carefor celebrates diversity and is committed to creating an inclusive environment to help people be their best, whether that be our staff through support and training or our clients through high-quality care and services.Please visit the pages for Eastern Counties, Ottawa, and Pembroke-Renfrew County atwww.Carefor.Cato appreciate the depth and range of Carefor programs and services offered to the Champlain Region.

What You Will Do:Administer process of provisioning phones to end userSet up and administer user accounts and permissionsMonitor the performance of telecommunications hardware, software and services and resolve performance issuesDevelop key indicators and use statistical analysis to optimize performance of telecommunications servicesSupport the integration of mobile technologies with business applications (e.G.

e-mail)Provide direction to consultants and service providers in the delivery of contracted services.

Work with external service providers to ensure the best possible service and experience for usersDevelop user support materials and provide trainingOversee system upgrades as required (e.G.

new releases and patches)Develop quality control procedures, standards and toolsCreate, maintain and contribute to the development of technical documentation, manuals and IT policiesWork with other IT staff to resolve issues and ensure that an integrated approach is takenMaintain knowledge of telecommunication trends, including telecommunications cyber security What We Are Looking For:Two year Community College diploma in Computer Science or related field and a minimum of 3 years related experience supporting and administering complex telecommunication systems or equivalent combination of education and experienceStrong working knowledge of VoIP and PSTNStrong working knowledge of Android operating systemStrong working knowledge of cellular technologiesExperience working in a health care environment and/or working in a non-profit organization considered an assetExperience as a PBX Administrator considered an assetExperience with Enterprise Mobility Management considered an assetKnowledge of ACIS or Dcap considered an assetMicrosoft Certified Engineer (MSCE) considered an asset What We Have to Offer You:Competitive base salaryHealth and dental benefitsDefined benefit pension programFlexible schedule and work arrangementsWork life balanceEmployee assistance programProfessional development opportunitiesA collaborative team culture that supports making a difference in the lives of our clients To Apply:Please take the time to tell us about yourself in a cover letter – we want to hear your story – your background, your accomplishments, and why this role is a good fit for you at this time.Please submit your cover letter and résumé in confidence through ourwebsite.

Please note that all applications will be acknowledged but only those selected for an interview will be contacted.

We know that fit for a role goes both ways You may have other questions – so feel free to email us in advance of applying.

The posting will remain active on our website until our search process is complete.Carefor is committed to providing an inclusive, barrier-free recruitment and selection process.

Please contact us in confidence and provide notice in advance if you require accommodations at any stage of the recruitment process.

All requests for accommodation will be considered in a fair and objective manner that will ensure applicants are treated with respect and dignity.