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Bilingual inbound agent – federal government contact centre

Quantum - Ottawa

This is a Full-time position in Ottawa, ON posted September 10, 2019.

Job Description Position: Bilingual Inbound Agent (Federal Government Contact Centre)Location: Ottawa – ByWard Market AreaSalary: From $21.21 to $22.84 per hourJob Type: ContractWe are currently reviewing applications and interviewing, so please send us your resume in Word format today to be considered.

Start dates are on-going, starting immediately and through to the end of October.Use your customer service experience while earning a competitive salary!

As a Bilingual Information Officer, you will be responsible for helping Canadians access information about federal government programs and services.**You must have open availability Monday to Friday for shifts between 6:30 a.m.

and 8 p.m.

There may be some projects that require an open availability Monday to Sunday for shifts between 7 a.m.

and midnight.**Previous call centre knowledge is not required – training and on-the-job coaching is provided.

Any customer service experience will be considered a huge asset.Some of the Great Reasons to Apply: Professional work environment Excellent training and on-going feedback/coaching Opportunities for growth and development Insurance benefits and vacation time (after probation) Business casual work environment Work location easily accessed by public transportation Great downtown location and amazing people!Mandatory Requirements for this Job: Perfect bilingualism (French and English) Open availability Monday to Friday from 6:30 a.m.

until 8 p.m.

Customer focus, teamwork, communication skills and accountability Ability to work at a desk in a computerized environment (database navigation, internet/email, etc.) Valid Government of Canada Enhanced Reliability Security Clearance (or willingness to obtain one)To be considered, please send your resume in Word format to scr@quantum.ca.

Company Description One of the most trusted names in recruitment, Quantum has been connecting organizations of all sizes with the talent they need to reach their business goals for 50 years.

A strong regional supplier in Quebec, Ontario, and New York City with a network of 13 branch locations, we provide customized solutions to meet staffing challenges of any size or complexity.

Whether targeting a special individual for a strategic, senior role or recruiting a reliable team of hundreds at short notice, we are known for our flexibility and ability to make the impossible happen.

Providing permanent, contract, and temporary recruitment services for positions at all levels, our specialties include:+ Administration & Operations+ Finance & Accounting+ Information Technology+ Customer Service+ Trades & Industrial+ Healthcare