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Senior Application Engineer/Architect


This is a Contract position in Ottawa, ON posted November 21, 2021.

Position Summary

The Senior Application Support Engineer/Architect will perform software application engineering to provide build-out, troubleshooting and deep configuration knowledge of the Oracle ATG stack, and enterprise e-commerce engineering.

Roles & Responsibilities:

  • Perform software application engineering of eCommerce customer environments, providing environment build-out, troubleshooting and configuration
  • Implementation and troubleshooting of middleware.
  • Migration and support of clients to cloud environments.
  • Work on both strategic short and long term issues and projects. Build strong relationships with clients at various levels and other operations teams.
  • Interact with multiple departments on a regular basis, and the presentation of information to both technical and business stakeholders.
  • Tasked with providing engineering and hands on management with minimal oversight from the greater organization.
  • Perform daily support tasks (support tickets, deployments, troubleshooting, etc…).
  • Work with end customers to improve and stabilize their applications.
  • Improve existing deployment and support processes.
  • Application improvements (deployment scripts, automation, application configuration etc.)
  • Participate in rotating on-call schedule.

Key Skills and Competencies:

  1. Application Environment Management
    1. Content Delivery Network (CDN) – akamai, cloudflare, others
    2. Software/hardware load balancers
    3. Certificate management – at CDN, webserver and application layers (keystores)
    4. Ability to manage and troubleshoot traffic flow in/out of an environment
    5. Support and analysis of environment performance/load tests
  2. Webserver experience: Apache or nginx
    1. Installation and configuration
    2. Troubleshooting error codes
    3. Rewrite / redirect rules
  3. Application server experience: Weblogic, jboss
    1. Installation and configuration
    2. Troubleshooting application issues
    3. Patching and updating
  4. Java application support
    1. Memory heap tuning, thread and heap dump analysis
    2. Java application troubleshooting and support
  5. Relational database experience (MySQL, Oracle DB)
    1. Creating, reviewing, running sql
    2. Exporting and importing of data
    3. User creation and management
    4. Experienced Linux operator, able to perform required tasks efficiently within a Linux environment.
    5. Ability to holistically review an application, identify and address issues real time.

Nice To Haves:

  • Oracle Commerce (ATG) or other eCommerce application support experience preferred
  • Top tier front end web server skills (apache, nginx,), software/hardware load balancers, Cloudflare, Akamai, containers (kubernetes, docker), experience with cloud projects/migrations (Azure, AWS), jboss, Weblogic
  • Proficient with ticketing systems such as Atlassian service desk, Jira
  • Bachelor’s degree in Computer Science, Computer Engineering, Mathematics, or a directly related field